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On Hover Not Working in Safari

Posted: May 14, 2018 at 3:49 am


Melissa Plotsky

May 14, 2018 at 3:49 am

When I hover on an event in Chrome it shows me teh availability details, but the same feature does not work in Safari.

Here is a video of the error in action

https://www.screencast.com/t/NmedHFVr

Here is the page in question http://surfballard.com/seattle-stand-up-paddle-rentals-and-sales/online-rental/


Josh

  • Support Staff

May 14, 2018 at 10:53 am

Hi Melissa,

I checked the calendar page and this looks like it might be a conflict with the Kornio theme where the theme has a similar script for generating tooltips. If we can narrow things down to confirm whether it’s a theme conflict or not we can troubleshoot further and put together a work around.

Here’s a quick and simple way to rule out a theme conflict:
1) You log into the site as admin, using the Safari browser
2) go to the page with the calendar (while logged in)
3) Click on the Customize link in the tool bar
4) Change the theme and preview the change only (do not click publish). You can change the theme to preview a theme like twentyfifteen or whatever option is there.

Once you’re viewing the preview the tooltips should appear if the issue is caused by a theme conflict.


Melissa Plotsky

May 24, 2018 at 1:25 am

Hi JOsh

Thanks for the support, I did what you suggested and activated twenty eleven and the same thing happens, see video https://www.screencast.com/t/NbR22b1InB9

Thanks


Josh

  • Support Staff

May 24, 2018 at 3:15 pm

Then something else is creating the conflict, like a plugin. By the way, if you scroll down continuously the tooltips appear, but it seems something is pushing them to a location far below the calendar.

You can rule out a plugin conflict is by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso and the calendar add-on only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?

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Status: closed

Updated by  Josh 1 month, 3 weeks ago ago

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