Posted: October 14, 2019 at 5:22 pm
|
Hey guys, Just working through the Automated Upmcoming Email plugin. I have this setting set to generate messages on the same request. It says to reach out to you if this is the case. I don’t remember why it is set like this, but we worked through an issue a long time ago. We recently changed to dreamhosting VPS, so with a new host since then. Please let me know what next steps to take… Thanks, Derek |
Hi Derek, Change that option to ‘On separate request’ and save. Now add a test registration to an event and finalize (use the invoice payment method, or create a test event with a free ticket and register onto that). Now, as soon as you have finished loading the thank you page go to Event Espresso -> Messages -> Message activity. You should see some messages ‘queued for generation’. Wait about 5 mins and refresh the page, do those messages change to show waiting to send, or possibly sent already? If it does, WP_Cron and the messaging system is working fine on your site and you can leave it as is. |
|
|
Hi Tony, This is what shows for message activity: https://www.dropbox.com/s/o7c195b09dnsylw/Screenshot%202019-10-15%2010.39.11.png?dl=0 It’s from the same test event, free ticket. The two that have no recipient were 2 separate attempted (registrations) for the setting ‘on separate request’. The top 2 were with the setting as ‘on same request’. Please advise… Thanks, Derek |
Hi Derek, If you waited 5 minutes or more, then refreshed the Messages Activity page, and the Messages still say “No recipient”, then that’s a strong indication that WP_Cron is disabled for your website. You’ll need to re-enable WP_Cron or set up a suitable alternative if you want to use the Automated Upcoming Event Notifications add-on. One way that wp_cron could have been disabled is within the site’s wp-config.php file. If you go in to review that file, and you see the following: Then that’s why the Cron events aren’t running as expected. Removing the above code may solve the issue. |
|
|
Hi Josh, I misunderstood the original instructions. I didn’t wait long enough. I just performed another test and everything seems to be working fine. Thanks, Derek |
The support post ‘On a separate request messages setting’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.