|
themakeden
|
December 18, 2013 at 9:03 am
Hi there,
I was searching for a registration in our system, so I went to “Event Overview” and hit “All Attendees.”
My understanding was that this would generate a list of everyone who has registered through our system (and I believe it has in the past), however when I try it now, I only get records starting at October 3rd (and we’ve been using EE for much longer than that!).
There are 13 pages of results, but it seems to be cutting them back…is there a reason it would be doing this? It looks like the records are still in the system (ie. when I search by month, there are many records pre Oct 2013), but I am no longer able to generate an entire list of attendees.
I am just about to update to the latest version of wordpress / EE, and will see if this makes a difference, but I’m a little concerned that there might be a database issue or something?
Thanks very much!
|
|
Tony
|
December 18, 2013 at 9:16 am
Hi,
It was requested a while back to pull less information from the database by default (due to issues with query timeouts with large amounts of attendees/events)
If you load Event Espresso -> Event Overview. Setup your Status filter to ‘All (Active/Inactive)’ and the DB retrieval number to ALL. http://d.pr/i/11tr
Then click Filter.
That pulls all events including the attendees for those events. Then click ‘All Attendees’ and you can filter all attendees from there.
|
|
themakeden
|
December 18, 2013 at 8:27 pm
Thanks for getting back to us Tony.
Funny thing, ours actually seems to be set to “all” (database) and “completed / incomplete” (status) by default, and even if I try to hit the filter button, it only shows 122 records. I can’t seem to get it to load the entire list.
At any rate, at least I was able to verify that the older records still exist in the database (if I search by month), but I cannot load the entire list (and search for students in our system).
Thanks for your help!
|
|
Tony
|
December 19, 2013 at 2:11 am
Hi,
You are already within the Attendee list 🙂 If you look at the screenshot above you’ll notice the options are different.
Go to Event Espresso -> Event Overview. Do NOT click ‘All Attendees’ yet. (Look at my attendee number here http://d.pr/i/x3b7)
Now setup the filters as per the screenshot. And retrieve. (Still within the event overview, but look at my attendees now http://d.pr/i/dvhX)
That pulls in all the information from all events.
Now click ‘All Attendees’ (I now have all attendees available http://d.pr/i/3CNs)
|
|
themakeden
|
December 30, 2013 at 10:37 am
Thanks for the detailed instructions Tony, I finally got a chance to test this and it worked! Happy Holidays!
|
|
Jonathan Wilson
|
December 30, 2013 at 12:41 pm
Happy Holidays to you as well. Let us know if you need anything else.
|
