Support

Home Forums Event Espresso Premium Old confirmations are sent out when I update the plugin

Old confirmations are sent out when I update the plugin

Posted: February 5, 2020 at 10:59 am


Hanna Bernard

February 5, 2020 at 10:59 am

Every time we update the plugin old confirmations of events already passed are being resent which confuses our recipients. This has happened several times now and always when the plugin is updated. How can we stop this from happening?


Josh

  • Support Staff

February 5, 2020 at 11:09 am

Hi Hanna,

I’m sorry for the trouble.

Before you update the plugin, can you go to the Event Espresso > Messages page and review the Messages Activity page and check to see if any messages have a status other than “Sent”?

If there are some there, you can delete those before updating.

Also, it may help to set the plugin to clean up the older messages stored in the database. You go to Event Espresso > Messages > Settings and set Cleanup of old messages: to 3 Months.

The support post ‘Old confirmations are sent out when I update the plugin’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 1 month, 3 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!