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Danny de Hek
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March 2, 2014 at 7:09 pm
Ok someone made a booking and this is the email they got? This is the most I have paid for a plug and look like I am now helping debug it.
How do I fix this so my business does not look like we dont know what we are doing?
From: Danny de Hek [mailto:info@elite6.co.nz]
Sent: Monday, 3 March 2014 2:52 p.m.
To: maria@elite6.co.nz
Subject: Registration Pending Payment
/* ————————————- Attention! This CSS file is used for generating the final messages that are sent to the attendees and admins. ————————————- */ /* ————————————- GLOBAL ————————————- */ * { margin:0; padding:0; } * { font-family: “Helvetica Neue”, “Helvetica”, Helvetica, Arial, sans-serif; } img { max-width: 100%; } .collapse { margin:0; padding:0; } body { -webkit-font-smoothing:antialiased; -webkit-text-size-adjust:none; width: 100%!important; height: 100%; } /* ————————————- ELEMENTS ————————————- */ a { color: #2BA6CB;} .btn { text-decoration:none; color: #FFF; background-color: #666; padding:10px 16px; font-weight:bold; margin-right:10px; text-align:center; cursor:pointer; display: inline-block; } p.callout { padding:15px; background-color:#ECF8FF; margin-bottom: 15px; } .callout a { font-weight:bold; color: #2BA6CB; } table.social { /* padding:15px; */ background-color: #ebebeb; } .social .soc-btn { padding: 3px 7px; font-size:12px; margin-bottom:10px; text-decoration:none; color: #FFF;font-weight:bold; display:block; text-align:center; } a.fb { background-color: #3B5998!important; } a.tw { background-color: #1daced!important; } a.gp { background-color: #DB4A39!important; } a.ms { background-color: #000!important; } .sidebar .soc-btn { display:block; width:100%; } /* ————————————- HEADER ————————————- */ table.head-wrap { width: 100%;} .header.container table td.logo { padding: 15px; } .header.container table td.label { padding: 15px; padding-left:0px;} /* ————————————- BODY ————————————- */ table.body-wrap { width: 100%;} /* ————————————- FOOTER ————————————- */ table.footer-wrap { width: 100%; clear:both!important; } .footer-wrap .container td.content p { border-top: 1px solid rgb(215,215,215); padding-top:15px;} .footer-wrap .container td.content p { font-size:10px; font-weight: bold; } /* ————————————- TYPOGRAPHY ————————————- */ h1,h2,h3,h4,h5,h6 { font-family: “HelveticaNeue-Light”, “Helvetica Neue Light”, “Helvetica Neue”, Helvetica, Arial, “Lucida Grande”, sans-serif; line-height: 1.1; margin-bottom:15px; padding-bottom:15px; padding-top:10px; color:#000; } h1 small, h2 small, h3 small, h4 small, h5 small, h6 small { font-size: 60%; color: #6f6f6f; line-height: 0; text-transform: none; } h1 { font-weight:200; font-size: 36px;} h2 { font-weight:200; font-size: 30px;} h3 { font-weight:500; font-size: 24px;} h4 { font-weight:500; font-size: 19px;} h5 { font-weight:900; font-size: 16px;} h6 { font-weight:900; font-size: 14px; text-transform: uppercase; color:#444;} h4.attendee-name { margin: 10px 0; } .collapse { margin:0!important;} p, ul { margin-bottom: 10px; font-weight: normal; font-size:14px; line-height:1.6; } p.lead { font-size:17px; } p.last { margin-bottom:0px;} ul li { margin-left:5px; padding-bottom: 5px; list-style-position: inside; list-style-type: none; } ul.question-list li, ol.datetime-list li { margin-left:10px; padding-bottom: 5px; list-style-position: inside; list-style-type: none; } li.ticket-name em, li.question-item em {padding-left: 15px;} hr { margin: 10px 0; } /* ————————————- SIDEBAR ————————————- */ ul.sidebar { background:#ebebeb; display:block; list-style-type: none; } #ee-message-preview-container ul.sidebar li { display: block; margin:0; padding:10px 16px;} #ee-message-preview-container ul.sidebar li h5 { text-decoration:none; color: #000; padding:10px 0 20px 0; display:block; margin:0; } ul.sidebar li a.last { border-bottom-width:0px;} ul.sidebar li a h1,ul.sidebar li a h2,ul.sidebar li a h3,ul.sidebar li a h4,ul.sidebar li a h5,ul.sidebar li a h6,ul.sidebar li a p { margin-bottom:0!important;} /* ————————————————— RESPONSIVENESS Nuke it from orbit. It’s the only way to be sure. —————————————————— */ /* Set a max-width, and make it display as block so it will automatically stretch to that width, but will also shrink down on a phone or something */ .container { display:block!important; max-width:600px!important; margin:0 auto!important; /* makes it centered */ clear:both!important; } /* This should also be a block element, so that it will fill 100% of the .container */ .content { padding:15px; max-width:600px; margin:0 auto; display:block; } /* Let’s make sure tables in the content area are 100% wide */ .content table { width: 100%; } /* Odds and ends */ .column { width: 300px; float:left; } .column tr td { padding: 15px; } .column-wrap { padding:0!important; margin:0 auto; max-width:600px!important; } .column table { width:100%;} .social .column { width: 280px; min-width: 279px; float:left; } .column-large { width: 550px; margin:0 auto; padding-left: 10px; } /* Be sure to place a .clear element after each set of columns, just to be safe */ .clear { display: block; clear: both; } /* ——————————————- PHONE For clients that support media queries. Nothing fancy. ——————————————– */ @media only screen and (max-width: 600px) { a[class=”btn”] { display:block!important; margin-bottom:10px!important; background-image:none!important; margin-right:0!important;} div[class=”column”] { width: auto!important; float:none!important;} table.social div[class=”column”] { width:auto!important; } }
<~WRD000.jpg>
ELITE6 BUSINESS NETWORKING
Hello Maria,
Your registration(s) is/are pending payment for the following events:
Event Name: Andy Lamont – Quiz Night Fund Raiser
Registrant(s):
Maria Gold
· Registration Code: 5-5-1-9a6c5d-0
· Tickets:
·
· Ticket(s)
o 13 March 2014 6:45 pm – 13 March 2014 11:00 pm
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Danny de Hek
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March 2, 2014 at 7:12 pm
it does not even show the number of Tickets they ordered
Registration Code: 5-5-1-9a6c5d-0
· Tickets:
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Russell Collins
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March 2, 2014 at 8:26 pm
I also got something similar and am curious about the answer. I’m setting up EE4 to take over from a previous event management plugin (Not EE3).
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Danny de Hek
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March 3, 2014 at 12:26 am
Glad I am not the only one 😉
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Garth
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March 3, 2014 at 1:51 pm
EE4 is still priced as a Beta so it should be expected that minor issues will be discovered. This is the first one or two times this has been reported, it has to be evaluated on a case-by-case basis.
In order to debug what is occurring can you provide more information?
– What email service was your client using, does that service allow HTML emails to be delivered?
– What plugins do you have installed and activated on your website?
– Can you try email service like Mandrill (http://wordpress.org/plugins/wpmandrill/) which can help with the delivery?
– Did you modify the email templates or are they still as-is with the initial install?
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Danny de Hek
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March 3, 2014 at 8:44 pm
I just made a long helpful reply and posted and it is now all gone!
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Danny de Hek
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March 3, 2014 at 8:47 pm
What email service was your client using, does that service allow HTML emails to be delivered?
I have my own server and send email with in that
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Danny de Hek
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March 3, 2014 at 8:47 pm
– What plugins do you have installed and activated on your website?
I have many plugin I did try to give you a big list however this window will not let me post it.
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Danny de Hek
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March 3, 2014 at 8:48 pm
Note all other email send find so it is just the one that seems to be different
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Garth
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March 3, 2014 at 9:36 pm
Hi Danny,
I was actually inquiring as to what email service your CUSTOMER is using and we want to be sure they allow HTML emails. I’m somewhat certain that the service they use is not going to be the issue, but I’d be amiss not to ask.
Can you take a screenshot of your active plugins, or can you narrow down your list to a few email plugins?
When you say:
Note all other email send find so it is just the one that seems to be different
Do you mean this only occurs with Event Espresso, or just one event with Event Espresso? Have you received successful emails through Event Espresso?
Do you administer your own server mail program, which is?
I don’t mean to be difficult but we need more information or instructions on how to reproduce this error so we can identify what needs to be fixed or how we can accommodate your website environment.
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Danny de Hek
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March 5, 2014 at 6:20 pm
I have dyslexia and spending a my day debugging $200 software does my head in.
The system send out many emails and all of them are looking find there is just one of them that has a bad header displaying and it is pasted at the top of this message.
Also it not just one customer it everyone so far maybe you should do a booking for a free event and see what you get as a reply on the “Subject: Registration Pending Payment” email.
There seems to be to many problems with this software can I get my money back and this is my 15 email about different stuff that is not working,
How about you contact me on skype? ID newzealandnz or email me your ID
Cheers
PS it is so disheartening when you spend hours setting up a event plugin and enter events them you promote it to many and now they can not make a booking, this is my living it is not a hobby.
See this event http://www.elite6.co.nz/events/andy-lamont-fundraising-evening/ it is a Quiz Night Fund Raiser for a guy who is dying and I have no time to wait I only have 7 days to get the bookings!!
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Danny de Hek
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March 5, 2014 at 6:22 pm
And if I “Can you take a screenshot of your active plugins” how do I attach it to this message?? I did cut and paste them then this system would not let me send my message
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Josh
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March 5, 2014 at 6:59 pm
Hi Danny,
If you’d like a refund please send an email over to sales@eventespresso.com and they’ll follow up with you.
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