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Now on a better server – need EE Tech's changes undone

Posted: September 15, 2018 at 7:24 am


TBWA-Web

September 15, 2018 at 7:24 am

Hello,
We moved our site to greener pastures and they now fully support WP and EE for speed and compatibility. Whew!

About a month ago we requested help with reports that wouldn’t export and problems with the convert to .pdf function for receipts. Here is the link to our support ticket: https://eventespresso.com/topic/error-registration-csv-report-and-users-registration-reciept-view-php-warning/

And this is one of the changes described by Josh (who is excellent, by the way):
“The CSV report tool is switched over to use the older CSV report class, so you’ll be able to do reports now. Your server isn’t allowing temporary files to be written to /wp-content/uploads/espresso/batch_temp_folder. If the server can be configured to allow WordPress to write to that file, we can switch it back to use the newer CSV report class.

The PDF issue appears to be related to using a Windows server. I can try removing the CSS that gets applied to the Receipt to see if that will help. If it doesn’t, then we’ll probably need to disable PDF generation for now.”

Can you rest our settings so we can do filtered csv reports and create .pdf copies of the receipts?
Thanks,
HK


Tony

  • Support Staff

September 17, 2018 at 2:50 am

Hi there,

For security reasons we don’t keep login details for any longer than needed, once your issue is resolved they are removed.

I can remove the above changes from the site for you if you can resend the login details using this form:

https://eventespresso.com/send-login-details/


Tony

  • Support Staff

September 18, 2018 at 5:01 am

Hi there,

The changes made should now have been reversed, I tested the reg export and downloading a PDF and it appears to be working as expected.

Can you confirm on your end, please?


Tony

  • Support Staff

September 21, 2018 at 5:12 am

Hi there,

Just checking in to confirm if you had a chance to see if EE is now working how you expected?

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Updated by  Tony 18 hours, 2 minutes ago ago

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