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scaldwell
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June 13, 2024 at 10:56 am
Getting this error:
Incoming data for the Gateways data handler must have an EE_Transaction object as the value for the first array index.
This started happening yesterday? What should I be doing to fix this?
THank you!
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Sam
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June 13, 2024 at 11:39 am
Hi Shelly,
First of all, make sure the message settings are set to generate the email in the same request. For that you need to go to EE > Messages > Settings > Global message settings > Generate and send all messages > Set that to “generating on the same request”.
Make sure to remove/resend the queued messages, so that the newly generated messages will be sent without any issue.
Note: You can regenerate the ‘Registration Approved’ messages, but not the ‘Payment Received’ messages.
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scaldwell
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June 13, 2024 at 11:46 am
Thank you. I did the first bit. What about resending the failed ones? It looks like the one’s from yesterday cannot be resent…? I there any way I can get those to be resendable, then I can delete the older ones and start fresh?
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Sam
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June 13, 2024 at 12:31 pm
Yes, you can click on the “Arrow button” button to resend the message.
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scaldwell
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June 13, 2024 at 2:13 pm
Ahhh.. okay. The only ones that can be resent are the ones to the admin, not to the customer.
Failed Sending, Can Be Retried(148)|Failed(189)
The 148 that can be resent are all for the admin… there are others in “Failed” to the registrant. Those do not show up in the Can be Retried list (and those are the ones I want to be able to resend 🙂
?
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Tony
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June 13, 2024 at 3:20 pm
The above fix wont actually ‘fix’ any issues happening with the emails, it basically just changes how EE triggers them but if there is an issue it will continue to happen.
Have you tested sending a test email from one of your templates?
Event Espresso -> Messages -> Default Message Templates -> Reg Approved (edit one).
Add a valid email in test email section in the sidebar and hit send.
Does that one send?
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scaldwell
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June 13, 2024 at 3:26 pm
The weird thing is they are now sending.. new registration notifications are getting sent (they are “green”). Maybe this was some temporary conflict or something? So hard to know now that they seem to be working. But for all the students that didn’t get notifications of a succesful registration, what can I do since I can’t resend (at least not from the Messages dashboard)?
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Tony
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June 13, 2024 at 3:59 pm
View the registrations and retrigger them.
If this is for a specific event go to Event Espresso -> Events -> {hover over event} -> Registrations.
Select the registrations using the checkboxes and then in the bulk actions at the top select ‘Approve and Notifiy Registrations’, then apply.
That will set the registrations to Approved (they should already be that status by the sounds of if, if not split this up for the statuses you want to trigger) and retrigger notifications.
https://monosnap.com/file/4ShfBkcHL7LIaY7mxDMrFtZjzOhc9x
You may need to do that for multiple pages.
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scaldwell
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June 13, 2024 at 4:54 pm
Ahhhh… okay. thank you!!!!!
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Rio
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June 13, 2024 at 6:27 pm
awesome!, if you need anything, feel free to reach us again.
thanks
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