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Notifications from past events are being sent again

Posted: December 7, 2023 at 9:59 am


haerzchlopfaehebamme

December 7, 2023 at 9:59 am

Hi,
every now and then my client is being sent notifications from past events, e.g. today a registration notification of an attendee who attended the event in March 2023. Sometimes the attendees get their notifications again as well.
Looking forward to learn how to stop this.
Best,
Lukas


Rio

  • Support Staff

    •

December 7, 2023 at 5:44 pm

Does it happen to all your customer for that event? or just one isolated case? do you see any report under your Message tab?

Can you give us sample of screenshot that he registered before and was notified again?

You can mark your reply as private.

thanks


haerzchlopfaehebamme

December 8, 2023 at 3:36 am

This reply has been marked as private.


Tony

  • Support Staff

    •

December 8, 2023 at 7:21 am

Hi Lukas,

So this happened for a single registration on an event?

I assume that event had other registrations on it?

Or was is a registration on a single datetime with a single ticket?

Do you use any transitional email services? MailChimp? Mailgun? etc

The support post ‘Notifications from past events are being sent again’ is closed to new replies.

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Status: closed

Updated by  Tony 5 months, 1 week ago ago

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