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Notification template reverting to 'Global"

Posted: April 30, 2018 at 3:42 pm


ajspeer

April 30, 2018 at 3:42 pm

At the bottom of my events page, I select a custom registration approved email for the event and click update. When the page reloads, the registration approved template has reverted to ‘Global’. The custom template was working properly last week.

Please advise if you have any suggestions.


Josh

  • Support Staff

    •

April 30, 2018 at 4:34 pm

I can advise to rule out a plugin conflict with the Health check plugin. First you install the WordPress Health Check plugin. Then, you can rule out a plugin or theme conflict is by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?

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Status: closed

Updated by  Josh 5 years, 12 months ago ago

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