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Nothing in your Event Queue (update)

Posted: November 30, 2018 at 9:54 am


PlasmicSteve

November 30, 2018 at 9:54 am

Hello. I’m still having issues with customers getting the Nothing in Your Queue error. Today we’ve had several complaints from multiple customers, all on mobile, all getting the error.

This was the previous Topic I’d created on the same topic:
https://eventespresso.com/topic/nothing-in-your-event-queue-37/

In the middle of that thread, Tony posted the screenshot of my site and below said that even though I’d set up no cache pages for all EE pages and totally disabled caching on GoDaddy, the page (as not the registration) is forced to be cached:

https://monosnap.com/file/3xR9LLgGY86WMjv4TTdfV2duyVLew2

GoDaddy’s response to the screenshot and comment about forced page caching was:

“That x-cacheable header comes from Varnish caching which is used with ManagedWP accounts. Whether or not it can be enabled I’m not sure, you would need to contact hosting support directly.

To have them investigate that further to see if they can do anything there. You can see from that screenshot, the x-sucuri-cache header is set to BYPASS which means the firewall is not caching the content.”

I’m at the limits of being able to navigate this issue now.

In the past (I think on a topic about custom gift card systems) I’ve seen a posted list of EE developers to hire for additional development.

Assuming someone would be interested in working on our behalf, with our site and with GoDaddy, to resolve this issue, would you be able to post that list of developers?

Thank you.


Josh

  • Support Staff

November 30, 2018 at 10:40 am

Hi Steve,

Generally a hosting-related issue isn’t something a developer would take on. Instead, that needs to be resolved with the hosting company. With regards to GoDaddy Managed Hosting, we have instructions for how to disable their varnish caching here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#managedwphosting

Has the above been applied to your site?


PlasmicSteve

November 30, 2018 at 11:42 am

Okay Josh, thanks. It’s just difficult to manage to resolve issues like this that happen when two systems are working with each other. GoDaddy seems to be contradicting what Tony showed in the screenshot by saying it’s not caching, and I don’t have enough knowledge to tell them if this isn’t accurate.

The only thing I haven’t been able to do was to delete the object-cache.php file via FTP because it wasn’t in my folder.

I’ve done the following without the issue being fixed:

• turned off all Caching (detailed how in my other thread)

• set up non-cache URLs (also detailed how in the other thread, though your description says it’s not possible – I included screenshots)

• disabled all non-EE plugins (clearing browser cache afterward)

• used, and continue to use, GoDaddy’s Flush Cache setting via WP Admin dashboard every day several times since this started happening

• cleared browser cache on my iPhone many times – also installed other non-Safari browsers – all have shown the same Nothing in Your Event Queue error for me for over a month, on different networks

The only other thing is the theme – Colorlib Unite. When I was having the issue initially, I temporarily deactivated it and the issue cleared on my phone instantly. Then I re-activated it and it came back, and I did this again two more times and it consistently fixed the issue. But, you had installed it here:

http://dev-moonseed.pantheonsite.io/table/

And that worked on my phone.

But I’ve slightly customized the theme on my end – could that be the issue?

I’ve seen one EE thread that said the Nothing in Your Event Queue could be caused my many things. If it’s not the theme and not the caching issue, can you suggest anything else?


Josh

  • Support Staff

November 30, 2018 at 11:59 am

Hi,

It comes down to a caching related/hosting issue. If you were to migrate your site to one of the recommended web hosts, you’ll no longer have this problem.


PlasmicSteve

November 30, 2018 at 12:28 pm

I understand and we’re considering it. Thanks Josh.

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Updated by  PlasmicSteve 1 week, 5 days ago ago

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