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Melanie Kusmik
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April 4, 2016 at 2:40 am
“nothing in your event queue”. This occurs after the last ‘complete registration’ button is clicked. I should see the confirmation page. I am receiving the email confirmation right away.users have called who used paypal pro for credit card .
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Josh
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April 4, 2016 at 1:48 pm
Hi there,
Can you find out if this is happening for logged in users or are these registrations happening after they continue as a guest?
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Melanie Kusmik
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April 4, 2016 at 10:49 pm
Hi there,
I really don’t know. But my clients was logged in and then they got this issue.
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Lorenzo Orlando Caum
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April 5, 2016 at 5:41 am
Hi Melanie,
My initial thoughts is that this may be related to a caching feature / service.
Could you share feedback on these questions?
Who is the web host?
Have you experienced this issue on your end?
Are there any caching plugins installed (e.g. WP super cache, WP rocket, W3 total cache)?
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Lorenzo
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Melanie Kusmik
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April 6, 2016 at 2:33 am
Web host => Site ground.
Yes i experienced this issue on my end.
No any cache plugin installed in site.
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Tony
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April 6, 2016 at 6:53 am
Hi Melanie,
SiteGround often run server side caching.
Can you contact them and confirm if they have caching enabled on your site please?
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Melanie Kusmik
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April 8, 2016 at 12:23 am
Hi,
I talked with server support and we have already disabled cache option in site from server.
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Lorenzo Orlando Caum
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April 8, 2016 at 7:00 am
Hello Melanie,
Is this the Supercacher feature from SiteGround?
If so, could you double-check that you are excluding your pages for Event Espresso? We have an example here but your actual page slugs should be used:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#supercacher
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Lorenzo
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Melanie Kusmik
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April 8, 2016 at 1:39 pm
Dynamic caching is activated and critical pages are excluded. This issue is only with MS Edge Browser on Windows 10. Firefox, Chrome and IE on Win 7/8 are all returning pages correctly. This did work a few weeks ago, I don’t know why suddenly this is occurring. Maybe an update to Win 10?
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Josh
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April 8, 2016 at 2:05 pm
Are you seeing any JavaScript errors in the console when you use the MS Edge Browser?
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Melanie Kusmik
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April 11, 2016 at 5:26 pm
No, there are no errors in javascript console except a few font faces not available.
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Josh
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April 12, 2016 at 10:49 am
Hi Melanie,
Can you try temporarily removing the modifications that were made to Event Espresso, then test with the Edge browser to see if that makes any difference?
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