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MCAACCT
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November 18, 2024 at 1:06 pm
All the sudden, Getting error “Nothing in your Event Queue” when people are tryingto register. I’ve disabled cashe plugins, cleared cache folders on server & dissabled & cleared caching in CPanel etc.
Event links
https://www.themeadowssarasota.org/events/november-assembly-of-property-owners/
https://www.themeadowssarasota.org/events/jolly-holly-trolley-715-8-pm-bus-2/
error::
https://www.themeadowssarasota.org/registration-checkout/?uts=1731959844#checkout
Registration Checkout
Nothing in your Event Queue
You need to select at least one event before you can proceed with the registration process.
Updated to WP 6.7 to try and resolve it also.
Server architecture Linux 4.18.0-553.8.1.lve.el8.x86_64 x86_64
Web server LiteSpeed
PHP version 8.0.30 (Supports 64bit values)
PHP SAPI litespeed
PHP max input variables 1000
PHP time limit 120
PHP memory limit 768M
Max input time 120
Upload max filesize 200M
PHP post max size 200M
cURL version 7.61.1 OpenSSL/1.1.1k
Is SUHOSIN installed? No
Is the Imagick library available? No
Are pretty permalinks supported? Yes
.htaccess rules Custom rules have been added to your .htaccess file.
Current time 2024-11-18T20:03:25+00:00
Current UTC time Monday, 18-Nov-24 20:03:25 UTC
Current Server time 2024-11-18T15:03:22-05:00
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Tony
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November 19, 2024 at 3:23 am
Hi there,
Currently, both of those events are working for me.
November assembly:
https://monosnap.com/file/I4DG4SHOzELC2H1qohbTBNFVTKXNAu
Jolly Trolley:
https://monosnap.com/file/HU6jy13zYZRrr72qgkD3MMsZYlMqUJ
I can’t see any cache headers in the request (which is good), are you still running into the same error?
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MCAACCT
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November 19, 2024 at 5:31 am
Morning Tony, Yeah I noticed late in the afternoon that both were working again. Very strange. Client is concerned it will just randomyly stop working again.
After I cleared / disabled everything cache wise I was still getting the error so I submitted the issue.
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Tony
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November 19, 2024 at 6:48 am
Hmm, so it could have been a broken session but its really hard to say.
Did you get reports of this from customers or was this only happening for you (as far as you are aware at least)?
I’d love to help more here and I hate intermittent issues becuase without being able to see the problem narrow down the cause further.
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MCAACCT
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November 19, 2024 at 7:17 am
Hey Tony, Thanks for the quick reply. Myself, the client and their customers trying to register were all getting the same message after adding a ticket and clicking the register button.
I totally understand that since its working you cant diagnose it. We’ll keep an eye on it and follow up if there are further issues.
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Tony
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November 19, 2024 at 7:36 am
That kinda rules out a broken session as you all will have unique sessions and unless ALL sessions broke (which is possible but I’d expected more issue than just EE registrations from that) then I can’t see that being the cause.
If it does come up again please do let me know.
I’ll likely need to add some debug code to the site to try and narrow down the cause when its not working and for that I’d need WP Admin and FTP access. I’m telling you that to try and help catch this whilst it’s not working so when it happens again open a thread/reply and send over the credentials requested here:
https://eventespresso.com/send-login-details/
Hopefully I’ll be able to catch in time and take a look, if not we may need to add some additional logging to the site and wait for it to happen again to see what shows in the logs etc.
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