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mpurse
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September 26, 2019 at 5:40 am
Some of our website users are complaining of getting shown a “Nothing in your Event Quote – You need to select at least one event before you can proceed with the registration process” page/message.
I have been able to recreate this problem a couple of times but it’s not consistent, so I can’t figure out what might be the issue.
Have you seen this before?
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This topic was modified 5 years ago by
 mpurse.
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This topic was modified 4 years, 8 months ago by
 Garth.
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mpurse
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September 26, 2019 at 5:47 am
I’ve just had several more emails about this same issue actually. So it feels like it’s a ‘thing’.
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Josh
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September 26, 2019 at 6:42 am
Hi,
We have seen this before and it’s caused by caching, usually object caching. Normally the WordPress transients used for the Event Espresso checkout are stored in the options table, but when there’s object caching they may not be stored there. So you’ll see the Nothing in your Event Queue error because the session transient, which holds the key to the ticket selections, cannot be retrieved.
Can you contact your host to see if they can deactivate the caching feature?
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mpurse
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September 26, 2019 at 6:59 am
Yep. Doing that now. Thanks.
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mpurse
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October 7, 2019 at 9:19 am
I don’t seem to be able to create the ‘event’ page as suggested in the critical pages section. Any suggestions?
The customer clicks on the link and is sent to a blank page.
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Josh
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October 7, 2019 at 9:33 am
Do you mean you’re not able to create a “Registration Checkout” page? The critical pages section doesn’t suggest to create an event page. It does mention how to create an event list page, but that’s not usually needed.
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mpurse
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October 8, 2019 at 2:25 am
Sorry, I probably wasn’t clear. The message customers are seeing is “Nothing in your event Queue. You need to select at least one event before you proceed with the registration process.” They are then linked to an events archive page: https://www.thegoodlifecentre.co.uk/events/
But this is not very useful as we have so many events and viewing them like blog posts in this way is pretty pointless (and they are listed by date submitted instead of taking place). So I would like to change it so they are linked to this page instead: https://www.thegoodlifecentre.co.uk/workshops/
My programmer is discussing with you the potential root cause and solution of why this keeps happening on another thread.
I am meanwhile trying to at least give the customer a way to book until we can fix this.
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Tony
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October 8, 2019 at 2:49 am
In your other thread, it shows your server is unable to create/read sessions and is apparently trying to do so in the wrong directory.
EE uses sessions to track the user through the checkout process so without a session, the user can not check out. You can not work around that and need to have the sessions fixed.
Your other thread is waiting on a reply on testing sessions outside of EE here:
https://eventespresso.com/topic/session_start-warning-and-empty-event-queue-error/#post-300236
Do you know it that has been done?
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mpurse
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October 8, 2019 at 11:13 am
Hi Tony,
In the end, dropping down to PHP 5.6 appears to have resolved the issue.
Thanks for your assistance 🙂
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mpurse
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October 23, 2019 at 1:06 am
Just to note that we are getting warnings about using out of date PHP. Do you know anyone else that has had to do this to get everything working?
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Tony
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October 23, 2019 at 4:24 am
Sure, I commented on this in your other thread:
https://eventespresso.com/topic/session_start-warning-and-empty-event-queue-error/#post-300395
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