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Not Updating EE3 – Support License Key is Invalid (but it's not)

Posted: October 28, 2016 at 10:37 am


John Lynn

October 28, 2016 at 10:37 am

I’m getting the following warning:

An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

However, I checked and my license is paid through 10/17. I tried recopying the license key and saving it, but still get the same error. Can you please help me figure out why I can’t get the updates?


John Lynn

October 28, 2016 at 10:43 am

Looks like I should have been able to post this in the Premium support forums as well, but doesn’t look like I have access to them. Maybe that’s a related issue?


Josh

  • Support Staff

October 28, 2016 at 10:47 am

Someone from sales went in and fixed your account. You should be able to update now.


John Lynn

November 2, 2016 at 9:57 pm

That worked. Thanks for the help.

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