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Posted: November 4, 2019 at 10:48 am


ctincristi-nails

November 4, 2019 at 10:48 am

Hello,

In the messages area, the template for failed template uses: ‘Your payment FAILED for the following transaction and ticket purchases’. However, the is considered by WordPress ad literam and not as a styling hint.


ctincristi-nails

November 4, 2019 at 10:49 am

I was talking about < strong > keyword …


Tony

  • Support Staff

November 6, 2019 at 6:53 am

Hi there,

My apologies, but I don’t understand. Can you add more details here, please?

What is it about <strong> that is causing an issue?


ctincristi-nails

November 6, 2019 at 12:25 pm

Hi, Tony,

What I mean is that, in the email that I receive, I see < strong > FAILED < / strong > instead of seeing the FAILED word with bold letters. The HTML is considered as plain text.


Tony

  • Support Staff

November 7, 2019 at 4:39 am

Ah, ok. Now I understand.

Have you modified the template at all?
Is all of the other HTML in the email working as expected?

The above can happen if the mail server has marked the email as suspected spam and forwarded on as plain text rather than HTML.

One thing you can do is switch to use a transactional email service which usually handles this much better than your host’s mail server, you can find some examples here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


ctincristi-nails

November 7, 2019 at 5:11 am

The template is the original one, no modifications. My emails are fine, spf, dkim, dmarc 😀 I think you can easily replicate it.
Thanks.


Tony

  • Support Staff

November 7, 2019 at 5:16 am

My emails are fine, spf, dkim, dmarc

That’s all well and good but doesn’t mean the email wasn’t marked as spam.

I think you can easily replicate it.

I can’t, which is why I recommended the above.

https://monosnap.com/file/zLqZGvDBcrbdnWs3fzUFYPvqHbvy8v

Which email client are you using?

Is all of the other HTML in the email working as expected?

Check the headers of the email you received, is it plain text or HTML?

  • This reply was modified 1 week, 5 days ago by  Tony. Reason: More details


ctincristi-nails

November 7, 2019 at 5:24 am

I think I can describe it in another way. Even at the time when checking the template on the WP Admin side, for cancelled payment, I see the CANCELLED word rendered bold; but if I visit the FAILED template, I see < strong > FAILED < / strong >

I am more than willing to give you the requested details, but considering the above, I hope you will agree that it is unnecessary.
Thank you.


Tony

  • Support Staff

November 7, 2019 at 5:33 am

Ahhh, ok. Sorry, I misunderstood.

Yeah it looks like the strong tags are being escaped, if I reset my declined template I get the same issue.

Edit the template and switch to Text mode.

You’ll see something like this:

& lt; strong& gt;FAILED& lt;/strong& gt;

Remove the everything from around FAILED and or replace with <strong> and </strong>

Or remove everything switch back to Visual mode, select the ‘FAILED’ string again and click on B on within the editor.

That will fix the template on your site.

I’ll create a ticket to fix this on our end.

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Status: publish

Updated by  Tony 1 week, 5 days ago ago

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