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Not responsive, ticket selector front end

Posted: June 22, 2016 at 4:03 am


realistacademy

June 22, 2016 at 4:03 am

The ticket selector is set to about 600 pixels and doesn’t change on any platform. Iv checked on desktop, tablet and phone. this is the web page http://www.realistacademy.com/portrait-painting-classes/
Does anybody have any ideas
Thank you Louis


Tony

  • Support Staff

June 22, 2016 at 4:13 am

Hi there,

When I view that page the ticket selector shortcode is not being parsed – http://take.ms/LZd0x

Is it currently working for you?

Do you have any caching plugins installed?


realistacademy

June 29, 2016 at 9:50 am

Iv checked in safari, firefox and chrome it is showing but only half the page width.
http://www.realistacademy.com/portrait-painting-classes/
I don’t have any cache plugins
Thanks Louis


realistacademy

June 29, 2016 at 9:57 am

Not sure where Im supposed to put this code ?
.tkt-slctr-tbl {
width: 100%;
}
Thanks Louis


realistacademy

June 29, 2016 at 10:38 am

Dropped the code into jetpack custom css. It is now full width on desktop and iPad bu not on iPhone. The quantity column is obscured.
Thanks Louis


Lorenzo Orlando Caum

  • Support Staff

June 29, 2016 at 12:37 pm

Hello,

I see that your theme is Avada. Try this CSS instead:

https://eventespresso.com/topic/how-to-make-booking-field-iframe-responsive/#post-194191


Lorenzo


realistacademy

June 30, 2016 at 5:25 am

That doesn’t work either, customers have to scroll across to see the quantity column. This is a problem, Im having people get in touch because without seeing the quantity column they are pressing the register button and nothing is happening.

A workshop which normally takes days to book out still hasn’t filled out, all the problems Im having with this plug in is costing time and money.

How about giving me a refund and Ill go back to Eventbrite its cheaper in the long run.

Thanks louis


Josh

  • Support Staff

June 30, 2016 at 8:26 am

You can fix the issue where the Avada theme pushes the quantity column by adding this CSS to your custom stylesheet:

Source:

https://gist.github.com/joshfeck/c391f560acdb7fdc9235

If you prefer to ditch Event Espresso because of this, you can request a refund here:

http://eventespresso.com/refund-questionnaire/

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Updated by  Josh 3 years, 1 month ago ago

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