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Not receiving pending order alerts

Posted: July 10, 2012 at 5:06 am


chingy

July 10, 2012 at 5:06 am

Hiya

I have the following settings

  • Send payment confirmation emails = YES
  • Send registration confirmation emails before payment is received = YES
  • Use fancy email headers = YES

However, we’re not receiving the email alerts when we place a test order.

Is there any other settings I should check?

Thanks


chingy

July 10, 2012 at 5:24 am

Additionally, on further testing, I did a test order (including payment via Paypal) and I havent received any confirmations come through apart from the Payment Received one which was sent from Paypal.

I’m kinda expecting two emails to have come through:

  • The registration confirmation before payment is received.
  • And the confirmation that payment has been received (normally called Event Registration Notification).

Hope you can help 🙁


Josh

  • Support Staff

    •

July 10, 2012 at 10:10 am

Try setting the fancy headers option to no, your mail server might not support it. If the payments are not being marked as complete, see this guide as well: https://eventespresso.com/wiki/troubleshooting-event-espresso/#gateways

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Updated by  Josh 11 years, 9 months ago ago

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