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chingy
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July 10, 2012 at 5:06 am
Hiya
I have the following settings
- Send payment confirmation emails = YES
- Send registration confirmation emails before payment is received = YES
- Use fancy email headers = YES
However, we’re not receiving the email alerts when we place a test order.
Is there any other settings I should check?
Thanks
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chingy
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July 10, 2012 at 5:24 am
Additionally, on further testing, I did a test order (including payment via Paypal) and I havent received any confirmations come through apart from the Payment Received one which was sent from Paypal.
I’m kinda expecting two emails to have come through:
- The registration confirmation before payment is received.
- And the confirmation that payment has been received (normally called Event Registration Notification).
Hope you can help 🙁
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Josh
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July 10, 2012 at 10:10 am
Try setting the fancy headers option to no, your mail server might not support it. If the payments are not being marked as complete, see this guide as well: https://eventespresso.com/wiki/troubleshooting-event-espresso/#gateways
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