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Not Receiving Payment Notifications from EE3

Posted: November 15, 2015 at 10:15 pm

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Ronald Aoki

November 15, 2015 at 10:15 pm

Hi,

EE3 sends out notifications to me automatically after a successful registration, but not a payment. How do I get EE3 to also send me a payment notification just as it does automatically to the payer.

My email log plugin confirms that I only receive registration notifications while those who register and make payment online receive both type of notifications.

Please advise.

Thank you.


Tony

  • Support Staff

November 16, 2015 at 4:05 pm

Hi Ronald,

Currently you can not set the payment emails to be sent to both the attendee and the admin, they are only sent to the attendee as you mentioned.

EE4 was designed to more flexible with messages and allows you to enable multiple message contexts which would allow you to send a payment received message to both the Event Admin and the Primary registrant at the same time.

Is there anything currently preventing you from updating to EE4?


Ronald Aoki

December 1, 2015 at 3:41 am

Hello Tony,

Thanks for the confirmation. We understand. It is too bad, however, that the said feature cannot be offered as an add-on for EE3 users.

EE4 is something that we are considering. For now, EE3 is working fine for us and we are very pleased that it is running smoothly.

Best regards.


Josh

  • Support Staff

December 1, 2015 at 7:53 am

Hi Ronald,

A developer that has experience with extending EE3 may be able to contract with you to add this feature. Here’s a list of developers we can recommend:

https://eventespresso.com/developers/event-espresso-pros/


Ronald Aoki

December 1, 2015 at 4:58 pm

Thank you for the suggestion, Josh. We really appreciate it. Will look into it.

Regards

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