Support

Home Forums Event Espresso Premium Not Receiving Notification Emails (when someone registers)

Not Receiving Notification Emails (when someone registers)

Posted: February 27, 2018 at 7:30 pm


prepareinstitute

February 27, 2018 at 7:30 pm

When someone registers for the event they receive their confirmation email, however, there is no email generated to notify the event admin that a registration has occurred.

We’ve checked the main admin email (that’s in the Event Espresso setup) as well as the account tied to the event author, and there is never an email generated.


Josh

  • Support Staff

February 27, 2018 at 7:42 pm

Hi Heather,

We’ve received your request for priority support. I logged into the site and I can see that all of the registration notification emails have been deactivated on the Event Espresso > Messages > Settings page.

I’ll go ahead and reactivate the Registration Approved message type. May I ask are there any other of the notification types that you want to be reactivated?


prepareinstitute

February 28, 2018 at 12:18 pm

Hi There,

Please go ahead and reactivate those notifications. I don’t believe there should be any others necessary – can you confirm that the registration notification will go to the email of the author of the event, and not the general admin box?


Josh

  • Support Staff

February 28, 2018 at 2:17 pm

The Email Registration Approved Template (Event Admin Recipient) is now set to send to the author of the event.

The support post ‘Not Receiving Notification Emails (when someone registers)’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 6 months, 4 weeks ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!