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Not receiving emails with full registration information

Posted: January 7, 2021 at 1:29 pm


montanagrafix

January 7, 2021 at 1:29 pm

Greetings –

I have an event set up on my website, and the coordinator of the event is receiving emails when someone registers. However, it only shows the name of the registrant and what ticket they purchased.

We also need their personal information they enter at the time of registration. When you go to registrations on the backend of the site, it only shows their address.

Where do I go to find all the information they entered as well as getting that emailed to the event coordinator?


Tony

  • Support Staff

January 7, 2021 at 3:42 pm

Hi there,

Can you link me to the event in question so I can view how the reg form is set up please?

The admin only showing address questions generally means your registration questions aren’t set up correctly for collecting details which you want to be included in the emails.


montanagrafix

January 8, 2021 at 11:43 am

https://prolotherapycollege.org/events/spring-2020-spring-program/


Tony

  • Support Staff

January 8, 2021 at 3:53 pm

Ok, so you collect the Personal info group with 2 custom questions set in that + the Address info group and all only for the Primary Registrant.

In the admin you’ll find the answers to your custom registration questions by editing the registration itself.

Event Espresso -> Registrations -> Click on the Registration in Question.

(Or Events -> {hover over event name} -> Registrations to view registrations for a specific event, then click on the registration)

At the bottom of that page you can see the reg form answers (for custom questions).

Like this: https://monosnap.com/file/LSECczsoOmS8uhNFZPpjkXBBYXfHfu

—-

For the email, those should already be included by default, can you add a screenshot fo the email you are receiving so I can check which email it is, or forward it on to support[at]eventspresso.com so I can see there.

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Status: closed

Updated by  Tony 2 weeks, 3 days ago ago

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