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Not receiving email notifications (admin)

Posted: November 28, 2018 at 1:38 pm


November 28, 2018 at 1:38 pm

Registrants are receiving emails, but the admin account isn’t. I have checked settings and all email types are active. Email address is set correctly in settings. Do I need to edit templates?


November 30, 2018 at 10:38 am

Emails are being sent to registrants with no issues, but I want the organizer cc:ed when someone registers. Am I missing a setting? All emails are toggled on – but I can’t find a setting to send a copy to admins.


  • Support Staff

November 30, 2018 at 2:16 pm


You can add the organizer email to the CC field within the applicable email template. For example, if the organizer of the event is set as the author of the event, you’ll add [EVENT_AUTHOR_EMAIL] to the CC field.

That said, the default Registration Approved template for the Event Admin will already have [EVENT_AUTHOR_EMAIL] set in the To: field. Maybe you could check to see which user account is set as the author of the event, and whether emails are going to their email address?

The support post ‘Not receiving email notifications (admin)’ is closed to new replies.

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Status: closed

Updated by  Josh 1 year, 7 months ago ago

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