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Not receiving booking emails from EE3, only from Paypal

Posted: July 9, 2019 at 6:04 am


Explore Highland

July 9, 2019 at 6:04 am

I am no longer receiving confirmation emails from the plugin notifying me of what bookings are being recieved or for what activities and dates.

Only way I now know someone is booked in is from Paypal email but doesnt tell me what day and time bookings are for.

Can you help?

Cheers Donald


Josh

  • Support Staff

July 9, 2019 at 6:47 am

Hi Donald,

Can you check to see whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to check what actually gets sent:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to find out whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

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