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Inspiration-House
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August 14, 2024 at 11:24 am
Hello Support,
I downloaded and installed Event Espresso, but I don’t know if I installed the version we purchased because I’m finding everything very confusing. The download page shows version 3 and also version 4, but I can’t download version 4, which is the version showing on the invoice (see screen shot: https://www.screencast.com/t/8VvHctM3ui .)
The time-zone is off even after I set New York as the city in our time zone. The interface you show in your video tutorials is not the same interface in the plugin. The [ESPRESSO_EVENTS] short code doesn’t show a sample event I created. It only shows the short code itself.
If there’s something I’m missing, please let me know, otherwise please issue a refund as I’m within the 30 day money-back guarantee because I’m not finding Event Espresso to be as easy to use as shown in your sales material prior to purchasing. Thank you in advance.
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Sam
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August 14, 2024 at 12:06 pm
Hi There,
First of all sorry for the issue you are facing.
1. to download the EE4 you need to navigate to your account > Click on “Event Espresso 4/5” tab and then click on “Event Espresso 4 Core Regular v5.0.23.p” to download the plugin.
2. Regarding the timezone, can you please share a screenshot of the issue?
3. The shortcode should work fine on any page or post. Can you please share a screenshot of how exactly you have added the shortcode?
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Inspiration-House
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August 14, 2024 at 1:42 pm
This reply has been marked as private.
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Tony
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August 14, 2024 at 2:22 pm
Hi there,
Can I take a look at this? I’ll need WP Admin and FTP details to do.
If that’s ok, send them over using this form and I’ll get this fixed up for you:
https://eventespresso.com/send-login-details/
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Inspiration-House
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August 14, 2024 at 2:36 pm
This reply has been marked as private.
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Tony
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August 14, 2024 at 4:02 pm
Thank you.
To work around the issue with Event Espresso not showing up I installed an older version and then updated to the latest.
I’m going to do some digging into why the menu didn’t load but wanted to get you up and running asap.
If you have any further issues please let me know.
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Inspiration-House
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August 14, 2024 at 4:09 pm
This reply has been marked as private.
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Rio
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August 14, 2024 at 5:41 pm
You may try to look on this article too.
https://eventespresso.com/wiki/new-advanced-event-editor/
thanks
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Rio
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August 14, 2024 at 5:42 pm
You may try to look on this article too.
https://eventespresso.com/wiki/new-advanced-event-editor/
thanks
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