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not getting registration emails

Posted: April 9, 2018 at 4:37 pm


CanvasRoadShow

April 9, 2018 at 4:37 pm

Hi, I went into the system and it appears I should be getting registration emails, but I am not. Thank you in advance…


Josh

  • Support Staff

April 9, 2018 at 4:40 pm

Hi there,

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


CanvasRoadShow

April 9, 2018 at 4:45 pm

Hi Josh, I did test it and did not get the email. I will check into the other options. Never have had an issue before with my email not getting such notices. I looked in spam, too…not there. I am getting auth.net notification, but that doesn’t give me the info I want to see.

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Status: closed

Updated by  CanvasRoadShow 6 months, 2 weeks ago ago

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