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not getting ee emails suddenly

Posted: June 14, 2019 at 7:54 am


mgregor

June 14, 2019 at 7:54 am

hi ee,

long time no problems. 🙂 we just noticed that the system is sending us confirmation notices from our payment processor, but not from EE. any ideas on how to troubleshoot?

thanks! emily sparkle for suzanenorthrop.com


Josh

  • Support Staff

    •

June 14, 2019 at 9:45 am

Hi,

If you go to Event Espresso > Messages does it show the emails have been sent or do the emails all end up in the “Failed” list?


mgregor

June 17, 2019 at 1:12 pm

i don’t have that option? https://imgur.com/a/m5hvHf0


Josh

  • Support Staff

    •

June 17, 2019 at 2:16 pm

I see, you’re site hasn’t updated to Event Espresso 4 yet. With Event Espresso 3 there isn’t a Messages activity list. What you could use instead to troubleshoot is install the WP email log plugin.

https://wordpress.org/plugins/wp-mail-logging/

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Status: closed

Updated by  Josh 4 years, 10 months ago ago

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