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Not finding where to use or setup tickets in Dashboard

Posted: July 3, 2012 at 2:06 pm


Jim Felder

July 3, 2012 at 2:06 pm

I’ve installed the Ticketing plugin but I don’t see it anywhere in the Settings, went to Event Espresso and it’s not listed in the dashboard. What am I doing wrong?


Josh

  • Support Staff

July 3, 2012 at 2:16 pm

Hi Jim,

Try deactivating the Roles and Permissions add-on until we can get that update issue sorted. That may be why you can’t see the ticketing add-on.


Jim Felder

July 3, 2012 at 2:18 pm

OK, now I see the Ticket Templates page.


Josh

  • Support Staff

July 3, 2012 at 2:24 pm

Jim, which version numbers of Event Espresso, Ticketing, and Roles and permissions basic do you have installed?


Jim Felder

July 3, 2012 at 2:27 pm

EE – Version 3.1.24.1.P
Event Espresso – Ticketing – Version 2.0.6-beta
Event Espresso – Permissions – Version 1.5

I downloaded all of these this morning from my account page.


Jim Felder

July 3, 2012 at 2:31 pm

Copied this list from the Downloads list on my account page:

Event Espresso v3.1.24.1.P
Ticketing v2.0.6-beta
Recurring Events v1.1.7
Social Media v1.1.4
Events Calendar v2.0.2
Roles & Permissions (BASIC) v1.5.1
Multiple Event Registration v1.0.4
Custom Files v3.1
Groupon Integration v1.5.1
MailChimp Integration v1.0.4
WP User Integration v1.9

Am I missing something?

Here’s what I have activated:

Event Espresso
Event Espresso – Calendar
Event Espresso – Members Addon
Event Espresso – Multi Event Registration
Event Espresso – Permissions
Event Espresso – Ticketing


Josh

  • Support Staff

July 3, 2012 at 3:59 pm

Jim,
Try downloading a fresh copy of the Roles and Permissions add-on from your account page.


Jim Felder

July 3, 2012 at 4:23 pm

OK, did that. Installed via wordpress dashboard. Activated the Roles and Permissions and Ticketing went away. Deactivated R&P and Ticketing came back.


Josh

  • Support Staff

July 3, 2012 at 4:26 pm

Which version number of R&P is active? It should be R&P 1.5.1.


Jim Felder

July 3, 2012 at 4:30 pm

Version 1.5.1

I deleted the older R&P plugin and installed the new one.


Josh

  • Support Staff

July 3, 2012 at 5:14 pm

Try going into the User Roles tab of the R&P manager and checking on the espresso_* capabilities for the admin.


Jim Felder

July 3, 2012 at 5:36 pm

Sorry, not sure where you’re talking about. I went to User Roles for espresso_event_admin and these two are checked: “espresso_event_admin” and “espresso_event_manager” and “read”. Nothing else.

I went to “Administrator” and all were checked except: ” espresso_event_admin” and “espresso_event_manager” and “espresso_group_admin” and “create roles” and “restrict content” and maybe some others.

Not sure where to find this that you are referring to.


Jim Felder

July 3, 2012 at 5:37 pm

After doing this Ticketing tab still not showing up.


Josh

  • Support Staff

July 3, 2012 at 5:43 pm

With the administrator role setting, check on the capabilities that are checked off. Then save, then log out/log back in.


Jim Felder

July 3, 2012 at 5:56 pm

I have checked “on” all options on the User Roles for “administrator” role. Still the Ticketing is not showing up. Do you think I should disable any other plugins outside of EE?


Jim Felder

July 3, 2012 at 6:01 pm

OK, tried that. It didn’t work.


Chris Reynolds

  • Support Staff

July 3, 2012 at 6:21 pm

Hey Jim–

I was able to reproduce the issue on my dev install. We’ve let the dev team know and will have a fix for this posted soon.


Josh

  • Support Staff

July 5, 2012 at 2:38 pm

There will be a fix in the next update. For now, you should be able to get the ticket templates link to appear with R&P active by going into the permissions tab and re-saving the permissions settings. That page should be yoursite.com/wp-admin/admin.php?page=espresso_permissions


Jim Felder

July 8, 2012 at 10:01 pm

This worked Josh, thank you. I now see both ticketing and R&P.

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Jim Felder 8 years, 4 months ago ago

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