Support

March 16, 2020 at 6:02 am

Hi there,

Waiting for reply I emailed screenshots

As Josh mentioned, we haven’t had any screenshots so I don’t have any further information than what you’ve posted.

status bar is red they are not sending

A red status bar indicates that the mail server you are using is returning failed, but it doesn’t give any information as to why it failed.

How do you fix to make the ticket email customers after the purchase them

It happens automatically and if you can see them in the message activity list as you mentioned above, EE is correctly triggering them.

Can you post the screenshots you are sending to us via email here?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

On the messages with a red status bar, if you click on the ‘i’ icon, what message does it show?

March 16, 2020 at 7:39 am

I emailed the screen shots again. THERE IS NO WHERE TO LOAD THEM HERE!!!

The link I gave you above gives you multiple different methods of adding screenshots.

For example, uploading them to the media library on your site and including the link here works fine.

I SENT EMAIL TO SALES

I’ve just checked all of our mailboxes and there are no new emails.

How many images are you sending? I’ve checked all of our mailboxes and there are no new emails. If the total size of all of your images is greater than 10MB both your mail server and ours will reject them which is why I asked you to include them here.

THIS NEEDS TO BE FIXED

We are trying to help you fix this, but we can’t help without additional details.

March 16, 2020 at 8:05 am

OK, those I received and its not just ticket emails, it’s all emails.

If you click on the icon for the top email, whats error message does it display?

Right now, it looks like your emails are correctly being triggered and generated by Event Espresso but your mail server is failing when EE passes them over to send.

Note that EE doesn’t ‘send’ emails itself, it passes them over to your server t do whatever it is set up to do with them and it’s at that point that this looks like it’s failing (meaning your server’s mail server, not Event Espresso).

Your site’s email is a Gmail email, how are you routing your site’s emails through Gmail?

March 16, 2020 at 11:38 am

My email is gmail. I do not use a mail server

You do use a mail server, your site uses Gmails mail server.
To send emails you have to have a mail server.

The emails are going to customers and failing the are also failing copying my mailbox.

All emails are failing because the communication between your site and Gmail is failing.

How can this be fixed?

You’ll need to answer this from above:

Your site’s email is a Gmail email, how are you routing your site’s emails through Gmail?

Usually, you’ll use a plugin such as WP Mail SMTP which basically logs into your Gmail and sends the emails from your site through Gmail.

If you go to Dashboard -> Plugins can you see any plugins that list SMTP?

March 18, 2020 at 10:23 am

The ‘Ticket’ template, never emails.

It is a HTML message type and sits in the message system as it’s used to edit/generate the output, it is not an email message type, so it is expected not to have a ‘To’ field for that message type.

The ‘Ticket notice’ is the email containing a link to the ticket, that would have a ‘To’ field.

On Ticket which is not emailing does NOT have TO field

None of your emails are sending according to the screenshots you sent me. Which means this isn’t a ‘ticket’ issue, its an email issue. Your using Gmail to send your emails, which means you must be linking your site to Gmail somehow so to fix this, you’ll need to answer the question from my last reply:

https://eventespresso.com/topic/not-emailing-tickets/#post-309694

March 18, 2020 at 10:44 am

There is NO PROBLEM WITH MY EMAIL
The When the message is sent as not approved IT WORKS
THIS MEANS THERE IS A PROBLEM ELSEWHERE
testing with not approved WORKS.

At no point have you said this previously, nor do you screenshots show this.

All of the information you’ve given me so far shows all of your emails failing.

Heres a screenshot of your screenshot: https://monosnap.com/file/25OeL1TXwOzDrT1Leyq1j8jQwXJ4EJ

It shows your registration approve, ticket notice and payment received emails are all failing.

Live ticket does not work

Ticket, isn’t an email.

Is there anyone who can help I paid for service ]
Can someone help with this issue????

I’m trying to help you, but for some reason, you don’t want to answer the questions I ask. I can only go from the information you’ve given me so if you don’t answer the questions asked I can’t move forward.

If you sent a test email from the Registration Approved message type, does that work?

You do that in Event Espresso -> Messages -> Default message templates -> Edit Registrant -> Extra actions.

Input your email address and click test send.