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Not Authorized to access that endpoint on Iphone and Ipad

Posted: January 17, 2015 at 2:14 pm


January 17, 2015 at 2:14 pm

Purchased Event espresso today so all files are the latest. I set up a test event to show proof of concept to the client. I get an email and can open the ticket. When I log in i get :Not Authorized to access that endpoint on Iphone and Ipad. This is happening with both Iphone and Ipad apps (both HD version). I am logging in with Espresso Master Admin. (My usual admin keeps giving me username and password ado not match, even though it’s correct). Api session timeout is ‘Never”‘and Allow Public API acess is set to ‘allow’. The apps on set on the iphone and ipad for maximum timeout. I have disabled my 2 security plugins.

Event Espresso version
WordPress version WP 4.1
Installed plugins
Gravity Forms by rocketgenius version 1.8.21,
Advanced Most Recent Posts Mod by Kailey Lampert version,
Akismet by Automattic version 3.0.4,
All In One SEO Pack by Michael Torbert version,
BackupBuddy by iThemes version,
CGM Events Calendar by Ryan Farrell version 0.8.5,
Clicky for WordPress by Team Yoast version 1.4.3,
Event Espresso – Custom Template Display by Event Espresso version 1.1.p,
Event Espresso – Calendar by Event Espresso version 2.2.6.p,
Event Espresso – Social Coupons by Seth Shoultes version 1.5.4.p,
Event Espresso – MailChimp Integration by version 1.2,
Event Espresso – Permissions by Event Espresso version 1.5.5.p,
Event Espresso – Social Media by Event Espresso version 1.1.7.p,
Event Espresso – Ticketing by Event Espresso version 2.2.0.p,
Event Espresso by Event Espresso version,
FV WordPress Flowplayer by version 2.3.9,
Google XML Sitemaps by Arne Brachhold version 4.0.8,
jQuery Updater by Ramoonus version 2.1.3,
Scissors Continued by A. Huizinga version 2.1,
Simple Facebook Like by Huseyin Berberoglu version 1.0.1,
Video Embed & Thumbnail Generator by Kyle Gilman version 4.4.2,
Post video players, slideshow albums, photo galleries and music / podcast playlist by Cincopa version 1.133,
White Label CMS by version 1.5.2 (my test event)


January 17, 2015 at 3:09 pm

Ok, changing the setting for the Event/Attendee Listings Page under the Event Espresso – Event Manager Permissions tab fixed the problem by changing the permission to Espresso Master Admin user. However I am still having problems logging in under my usual admin user id on the HD app.

Lorenzo Orlando Caum

  • Support Staff

January 18, 2015 at 5:20 pm

Hello, the Event Espresso HD app is the correct app to use with the current JSON API plugin.

Could you double-check your credentials that are in use for your regular WP admin login?

That use is an administrator and should be able to login via both apps. Also, please double-check for extra spacing and capital letters when logging in via the mobile app.


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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on

Status: closed

Updated by  Lorenzo Orlando Caum 5 years, 2 months ago ago

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