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Phil Evans
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January 20, 2020 at 4:39 am
Hi,
We’ve just noticed that all emails that are generated when a user books on to our events are not showing all the date/times for that event.
For example, this event https://www.impactmh.org.uk/courses/you-programme-bedford-march-and-april-2020/ has 4 date times, but only two are being sent in all generated emails.
Joe Bloggs
Registration Code: 15832-192-1-653e
Tickets:
Register
Dates/Times:
12/03/2020 9:30 am – 12/03/2020 3:00 pm
02/04/2020 9:30 am – 02/04/2020 3:00 pm
This has started happening recently. All older registration emails have all the date/times displayed.
It’s really important that the people who book onto our courses, and our managers, get the full date/times in their registration emails.
Has something changed in the last update?
Thanks
Phil
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Tony
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January 20, 2020 at 7:43 am
Hi there,
It looks like the ticket available on your event has not been allocated to all datetimes within the event.
Edit the event and click the next to the ticket in question (should have ID 192 by the looks of it).
Are all 4 datetimes selected on that ticket?
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Phil Evans
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January 20, 2020 at 8:12 am
Hi Tony,
Thanks. They weren’t all added to the same ticket. Probably a “user error” :-).
Thanks for your help.
Regards
Phil
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Tony
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January 20, 2020 at 9:22 am
You’re most welcome 🙂
Any further problems just let us know.
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