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Not able to apply for an event using iphone

Posted: March 28, 2015 at 5:07 pm

Viewing 10 reply threads


skleijer

March 28, 2015 at 5:07 pm

If you try to apply for an event on the iphone, it results in the message that there are no events and that you did not select an event.
We are using a plugin to make the site mobile friendly but turning the plugin off does not help.

Using the latest WP version and EE 4.4.7.p.
If updating to the latest version helps we will off course do that. But every time it takes a lot of work to translate the plugin to our needs.
So we hope that you can help us.

Kind regards,
Sya


Dean

March 30, 2015 at 1:58 am

Hi,

Can you provide a link to your events please?


skleijer

March 30, 2015 at 5:11 am

This is the link: http://www.congressenmetzorg.nl/ Over here a mobile friendly plugin is used. the testing site is original and we have the same problem: http://test2.design-bakery.nl/ This one should still be active: http://test2.design-bakery.nl/congres/het-nachtcongres-18-juni-2015-reehorst-ede/
Tnx,
Sya


Lorenzo Orlando Caum

  • Support Staff

March 30, 2015 at 9:37 am

Hi, are you using any caching services or caching plugins on your site or were you recently using one?


Lorenzo


skleijer

March 30, 2015 at 4:09 pm

No, nothing.
Tnx Sya


Dean

March 31, 2015 at 1:59 am

Hi,

Can you update to the latest EE4 please. It’s possible whatever is causing this has already been fixed, but if not then we at least know it’s up to date and to look at other alternatives.


Lorenzo Orlando Caum

  • Support Staff

May 8, 2015 at 8:58 am

Hi Sya, I started a registration for one of the events on the live site on an iPhone 5s and it worked:

http://cl.ly/image/0B3P0b0h3s45/Photo%20May%2008,%2010%2055%2015%20AM.png

At what point does it fail when using a mobile device?

Or does this happen with a specific event?


Lorenzo


skleijer

May 11, 2015 at 1:56 am

That’s strange. I can see that it worked when you tried to apply, however, when I try to apply I get this message:
http://www.congressenmetzorg.nl/wp-content/uploads/2015/05/IMG_8820.png

Kind regards,
Sya


Tony

  • Support Staff

May 11, 2015 at 9:25 am

Hi Sya,

Lorenzo asked if I could register onto the event and see if I had issues, which I did not.

Are you connecting via wifi or cell when using your mobile?


skleijer

May 21, 2015 at 4:52 am

I tried both. wifi and 3G. Cleared the cache on my mobile as well.

Kind regards,
Sya


Dean

May 22, 2015 at 4:18 am

Hi,

I just tested this (on the main congressenmetzorg.nl site) on an iPhone 5 and saw no issues.

When you test it, what browser are you using?

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