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No tickets showing on iphone and ipad

Posted: April 25, 2016 at 4:01 am


Julie Hinton

April 25, 2016 at 4:01 am

I am currently registering people and selling tickets to an event. I just discovered that the tickets and “Register Now” button are not showing up on the iphone and ipad – only on the computer. Is there something I can do to correct this? I am linking to the event through the right sidebar widget with a picture of orange tickets.
Thanks,
Julie

http//www.pchs1976.com


Julie Hinton

April 25, 2016 at 4:13 am

No, this is happening on all devices. Including laptop. I do see the tickets when I am logged in to wp-admin.


Lorenzo Orlando Caum

  • Support Staff

April 25, 2016 at 4:42 am

Hi Julie,

Could you go to the event editor for this event and look at the top right area where the event options section is?

Then is the show ticket selector option set to no (this turns it off)? If it is, could you update it to yes and save changes to the event through the event editor?


Lorenzo


Julie Hinton

April 25, 2016 at 4:54 am

I edited the event, and on the right side is a box “Event Registration Options”. It shows “active status – inactive” but I cannot click on it. Is this the correct area?
Underneath that is “Display Ticket Selector” which is set to yes.


Lorenzo Orlando Caum

  • Support Staff

April 25, 2016 at 5:14 am

Hello,

The status should be active unless the event was originally created without a title and description.

Could you try this quick test?

Create a new event with a title of test and an event description of test and then click publish. Does that new event then have the ticket selector?


Lorenzo


Julie Hinton

April 25, 2016 at 5:29 am

OK, when you say “event description” where does that go? Is that supposed to be in the content area or is that the “Name” under “Event Datetime”?


Lorenzo Orlando Caum

  • Support Staff

April 25, 2016 at 5:57 am

Hi,

That would be the content area.


Lorenzo


Julie Hinton

April 25, 2016 at 6:00 am

It looks the same as my other event

Active Status: Inactive
Display Ticket Selector: Yes


Lorenzo Orlando Caum

  • Support Staff

April 25, 2016 at 6:13 am

Alright, the inactive status is an issue as that should be going to active when you publish.

Could you update to the latest version of Event Espresso 4 through your WP plugins screen?

You can see changes since your version here:

https://eventespresso.com/wiki/ee4-changelog/

Have you recently installed any new plugins in the past few days? If so, could you temporarily deactivate them and then try updating an event through the event editor for Event Espresso?


Lorenzo


Julie Hinton

April 25, 2016 at 6:29 am

Ok, I updated to the latest version. No, I have not installed any new plugins.


Julie Hinton

April 25, 2016 at 7:36 am

I am still having the problem though.


Lorenzo Orlando Caum

  • Support Staff

April 25, 2016 at 7:57 am

Hi Julie,

Could you try the following?

Go to your WP plugins screen and deactivate all plugins.

Then reactivate Event Espresso 4.

Create a new event with test for the title and test for the event description and publish (to save changes).

Does it also have an inactive status?


Lorenzo


Julie Hinton

April 25, 2016 at 12:33 pm

I followed these instructions and I still get the inactive status. This was all working fine last week. I don’t know what happened.


Julie Hinton

April 25, 2016 at 12:44 pm

Now tickets are showing up on my laptop, but not on the phone or ipad


Julie Hinton

April 25, 2016 at 12:46 pm

But the event is still shown as “inactive”.


Lorenzo Orlando Caum

  • Support Staff

April 25, 2016 at 3:24 pm

Hello, the appearing on only certain devices is strange as it should appear on all devices. I’m on a computer and I’m unable to see the tickets.

Could you please follow up with us here so we can take a look?

https://eventespresso.com/send-login-details/

If you have made any changes since last week (other than the testing earlier) today, then please do let us know in the form above.

Thanks


Lorenzo


Lorenzo Orlando Caum

  • Support Staff

April 25, 2016 at 3:33 pm

Hello again, I did see the form come through.

I’m running some testing and I’ll follow up with you shortly via email.


Lorenzo


Julie Hinton

May 7, 2016 at 1:20 pm

Lorenzo,
It’s me again. I have having the same issue with running out of memory. The host people have increased my memory a couple of times, but it keeps happening. Can you tell me how much memory is required to make Event Espresso run smoothly? I am giving up on using this I guess. I took it down off the website because I don’t want people to get frustrated when they are trying to buy tickets and can’t get it to work. Do most people that run this plugin have a dedicated server? We do not. Thanks for any advice you can offer.
Julie


Lorenzo Orlando Caum

  • Support Staff

May 9, 2016 at 5:57 am

Hi Julie,

Event Espresso 4 can run on the standard amount of memory that your WP site requests which is 40M.

On sites with resource-heavy plugins like Visual Composer, then 128M is a good choice.

I had a look at our earlier private conversation and I recommend trying the other web host that you mentioned. A dedicated server isn’t required to use Event Espresso and we have some recommendations here:

https://eventespresso.com/requirements/

That level of resources with a dedicated server may be recommended if you are hosting many events per month with hundreds/thousands of registrants/attendees.


Lorenzo

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Updated by  Lorenzo Orlando Caum 3 years, 11 months ago ago

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