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No Ticket Selector Box on page

Posted: October 30, 2018 at 3:38 pm


October 30, 2018 at 3:38 pm

I am not sure if I am describing this correctly — but, the area where the user can “add to cart” is missing from this page for some reason:

I used Visual Composer to edit the page/post once I created it in Event Espresso. It has been working just fine up until today when I must have somehow broke it .. but I am not sure how. I am hoping you can see what I did.

Typically, VC (Visual Composer) does not even allow me to edit the section of the page where your Ticket Selector box appears … I can only edit the area around it…

Hope this makes sense…



  • Support Staff

October 30, 2018 at 3:48 pm

Hi Allen,

If you add a new event (solely for the purpose of testing) without making any edits with Visual Composer, does the Ticket Selector Box appear?


October 30, 2018 at 3:50 pm

It has been working fine until today … I’ve accepted 3 registrations since creating the event.


  • Support Staff

October 30, 2018 at 4:04 pm

That doesn’t answer my question. Can you remember what was changed on your site since the time it was working? For example have any of the following things happened:

Switched to a new WordPress theme
Added a new plugin
Updated to a new version of the WordPress theme
Updated plugins
Changed settings


October 30, 2018 at 4:22 pm

Ok, sorry – misunderstood. Here are two links:

I created both events over the weekend. The Womens event was further edited using Visual Composer. The Super Seniors is how it appeared without ever using Visual Composer (very plain and un-formatted, as you can see)

I guess maybe VC is what is causing the problem? BUT – neither of the Event Pages are showing the Ticket Selector box… maybe I somehow disabled it through CSS?

The pages work fine when I add the Shortcode into a custom page …

I would actually prefer to just use the shortcodes… but I want to be able to completely “block” the auto-generated pages from Event Espresso … I cant make them look as pretty, haha


October 30, 2018 at 5:07 pm

Ok, an update:

I recreated the Registration Page as an actual “Page” and used the shortcode, and that seems to work:

Event Espresso makes a page for the event, but it is actually a “Post” in WordPress’ eyes… and that is this page, which does not show ticket selector:

Seems to be a weird glitch … using shortcodes allows a work-around (and is actually preferred, because I can format/design the pages easier…

Just thought I’d share, in case you are trying to analyze or if someone else has same issue…


  • Support Staff

October 31, 2018 at 9:55 am

Hi Allen,

Thanks for the update, the problem is likely from something within visual composer (or possibly another plugin) running the_content filters at least once before its expected.

When EE injects the event content in the single post output, it checks to confirm the_content filters (which it uses to inject the details) haven’t ‘fired’ already, this is to prevent plugins from causing the content to be output multiple times.

Adding the shortcode yourself works around that before the shortcode will always parse to display the ticket selector.

I can’t say for sure if that actually is the problem without reviewing the code and testing it out myself but thats usually the cause for the ticket selector not being injected into the content.

Officially we don’t currently support page builds with the EE content but it depends on various factors, add-ons, other plugins, the theme etc that you have installed if it will work or not, some users don’t run into any issues at all other do.

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Updated by  Tony 5 months, 2 weeks ago ago

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