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No Site Output – template fFolder and permissions incomprehensible

Posted: December 4, 2018 at 6:49 am


KKarnbrock

December 4, 2018 at 6:49 am

Hi there,
we got heavy errors with the templates. Looks very confusing, says it is something with permissions (755), but when we fix this, than it says we have to rename the folder.
When we do that, the error is another. So or so it does not functioning.
The main site is brocken: https://www.hebamme-in-hamburg.de/kurse/

Nor error in system status (php 7.2)
Templates are correct here: wp-content/uploads/espresso/templates/
It says, we should rename folder, but the error changes, event bookings still impossible.

Event Espresso Version 3.1.37.14.P
WordPress Version WP 4.9.8
Plugins:
InfiniteWP – Client von Revmakx Version 1.8.5,
Gravity Forms von rocketgenius Version 1.9.5.7,
WP Offload Media Lite von Delicious Brains Version 2.0,
Amazon Web Services von Delicious Brains Version 1.0.5,
Antispam Bee von pluginkollektiv Version 2.9.0,
AntiVirus von pluginkollektiv Version 1.3.9,
Black Studio TinyMCE Widget von Black Studio Version 2.6.4,
Cookie Notice von dFactory Version 1.2.45,
E-Mail Log von Sudar Version 2.2.5,
Event Espresso – Custom Template Display von Event Espresso Version 1.0,
Event Espresso von Event Espresso Version 3.1.37.14.P,
Greatives Visual Composer Extension von Greatives Team Version 1.2.2,
WPBakery Visual Composer von Michael M – WPBakery.com Version 4.2.3,
Limit Login Attempts von Johan Eenfeldt Version 1.7.1,
SOGO Add Script Header Footer von orenhav (SOGO) Version 3.2,
Redirector von Ralf Hortt Version 3.0.1,
Revolution Slider von ThemePunch Version 4.5.4,
Sucuri Security – Auditing, Malware Scanner and Hardening von Sucuri Inc. Version 1.8.18,
UpdraftPlus – Backup/Restore von UpdraftPlus.Com, DavidAnderson Version 1.15.5,
Yoast SEO von Team Yoast Version 9.2.1,
WP Mail From II von Ben Huson Version 1.1,
WP Retina 2x von Jordy Meow Version 5.5.1


Josh

  • Support Staff

December 4, 2018 at 7:02 am

Hi,

It’s evident that you’re getting a fatal error on the home page at the start of the loop. You can find the source of the fatal error by turning on WP DEBUG MODE.

If you need instructions for how to activate WP_DEBUG mode, they’re outlined here:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug


KKarnbrock

December 4, 2018 at 7:33 am

Ok. There are erros and its look like the theme is outdated.
But single events are without errors: https://www.hebamme-in-hamburg.de/kurse/anmeldung/?ee=893

Only the overview site!


Josh

  • Support Staff

December 4, 2018 at 7:41 am

May I ask which URL is the overview site?


KKarnbrock

December 4, 2018 at 7:58 am

Like I post before: https://www.hebamme-in-hamburg.de/kurse/


Josh

  • Support Staff

December 4, 2018 at 8:00 am

OK, so what’s the fatal error being logged on that page? Is it from the theme or is it from Event Espresso?


KKarnbrock

December 4, 2018 at 8:08 am

I dont know. Theme the theme. But why is only this single site (overview) broken?


Josh

  • Support Staff

December 4, 2018 at 8:14 am

You’re going to have to set WP_DEBUG to true to capture the fatal error to find out why it’s broken, or check your site’s PHP error log.


KKarnbrock

December 4, 2018 at 1:27 pm

Ok. I guess it is the theme. But we havent any debug file, there is no log file anywhere. It should be in wp-content, right?

The config file has the whole time define(‘WP_DEBUG’, true);


Josh

  • Support Staff

December 4, 2018 at 1:43 pm

You probably should contact the theme author as there may be an update to the theme.

With regards to a debug file, you’d also need to add:
define( 'WP_DEBUG_LOG', true );
to the wp-config.php file.

Then, if your file permissions allow, there will be a “debug.log” file added to the wp-content folder. If the file permissions don’t allow it, you can add a blank file to /wp-content/ and name it debug.log.

there is no log file anywhere

You’ll need to contact your host about that.


KKarnbrock

December 5, 2018 at 2:36 am

Ok. Thanks. I did it like that, but log file is … empty. O bytes.
I think it is hosting and theme. Very complicated.


Tony

  • Support Staff

December 5, 2018 at 5:18 am

Can you post whatever errors you are getting?

For example:

we got heavy errors with the templates. Looks very confusing, says it is something with permissions (755), but when we fix this, than it says we have to rename the folder.

Where does it show this and what is the exact error it outputs?

You can test if it’s the theme by temporarily switching to a default theme such as twentyseventeen and retesting the same page, if you prefer not to switch the theme for all users you can use the Theme Test Drive plugin to change the theme for only admins.

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Updated by  Tony 1 week, 5 days ago ago

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