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KiranKumar Vajrala
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November 20, 2012 at 12:01 am
Hi,
When a user registered for an event, confirmation mail is going into gMail SPAM, For same user payment confirmation mail is going into Inbox.
What could be the problem, how do i fix it.
You can test it with your mail ID, events are only for testing purpose.
Thanks,
Kiran
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This topic was modified 4 years, 9 months ago by
 Garth.
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Dean
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November 20, 2012 at 1:48 am
Hello,
Unfortunately your site does not allow users to register at this time (under construction sign).
Generally an email goes to a spam folder due to the content and or subject of the email or the sender of the email.
Are you using a custom email for the registration confirmation email? If so you could try using the default.
It is hard for us to decipher exactly why an email goes to spam as it depends a lot on what the email service (gmail etc) consider spam.
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KiranKumar Vajrala
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November 20, 2012 at 5:03 am
Hi Dean,
My site is accessible for registration at http://lovelyevents.co.in/start/
For testing used Example templates provided by EE.
Could please suggest how to fix this issue.
Installed WP SMTP plugin, and activated SPF records for my domain.
All mails are going into INBOX, but only registration confirmation is going into SPAM.
Default Registration Confirmation Email:
This is an automated response – Do Not Reply
Thank you [fname] [lname] for registering for [event].
This event starts at [start_time] on [start_date] and runs until [end_time] on
[end_date].
Location:
[location]
Phone: [location_phone]
Google Map: [google_map_link]
We hope that you will find this event both informative and enjoyable. Should you have
any questions, please contact [contact].
If you have not done so already, please submit your payment in the amount of [cost].
Click here to review your payment information [payment_url].
Thank You.
Thanks
Kiran
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Dean
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November 20, 2012 at 5:49 am
Hi
Your website is requesting a password. You can provide that via our contact email if you wish. (https://eventespresso.com/contact/ Choose the “I am sending login info as requested” option and fill out the form )
However, I am not entirely sure what I can do here. If you are using the default email and one email is not going to spam I can only assume the email client has incorrectly marked the registration email as spam.
Have you tested this on a variety of individuals email addresses? Has it been tested going to different email clients (gmail, yahoo, windows live mail, thunderbird, etc etc)
One thing I noticed, at least on my testing sites, is because I sent a lot of emails to the same address, it marked it as spam until I whitelisted it.
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Dean
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November 21, 2012 at 2:23 am
Hi
I had a look at the emails and nothing is out of the ordinary.
Gmail is stating “Why is this message in Spam? It’s similar to messages that were detected by our spam filters”
There is no reason as to why it is being marked as spam, I would perhaps contact Google regarding it.
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