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No Registration Confirmation Email

Posted: January 5, 2015 at 9:03 am


Ariela Wagnaer

January 5, 2015 at 9:03 am

we receive email from paypal but no registration email is sent even though these are my settings:

Send payment confirmation emails? yes

Send registration confirmation emails before payment is received? yes

Use fancy email headers? no


Lorenzo Orlando Caum

  • Support Staff

January 5, 2015 at 10:38 am

Hi Ariela,

Are regular WordPress emails such as new user notifications and password resets being received?

We generally recommend that members who run into email issues setup a transactional email service like Mandrill or Postmark App. These services take over sending emails from the native wp_mail() function and helps keep emails out of the spam/junk email folder:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


Lorenzo


Ariela Wagnaer

January 5, 2015 at 3:35 pm

I installed WP SMTP and it works now. thanks.


Lorenzo Orlando Caum

  • Support Staff

January 5, 2015 at 5:38 pm

Hi Ariela, that may work now but in the long run, it would be better to use a transactional email service like Postmark app or Mandrill.

WP SMTP works by using an existing email account (e.g. Gmail). However, if you start to send out many emails due to many registrations, then they may be flagged as SPAM or Junk mail.

I would try Mandrill as they have a generous free tier at 12,000 emails per month.


Lorenzo

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