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No Primary Error Message

Posted: December 27, 2020 at 1:49 pm


hsdorg

December 27, 2020 at 1:49 pm

Hey Guys!
My customers are receving the following message when trying to checkout. Any ideas?
No Valid Primary Registration Could be Found
Event not accepting payment at this time
Thank you!


hsdorg

December 27, 2020 at 1:50 pm

Just in case you didn’t get the links to the error images:
https://www.houstonsalsacongress.com/error02/
https://www.houstonsalsacongress.com/error01/


Tony

  • Support Staff

December 31, 2020 at 8:12 am

Hi there,

We often see those error when caching is enabled on the site/server.

Make sure any caching plugins you have enabled has the EE critical pages excluded, see here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

Does your host run any server-side caching or load balancing across multiple servers?

The support post ‘No Primary Error Message’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Tony 3 weeks, 4 days ago ago

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