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No place to put Support License key

Posted: April 16, 2018 at 8:59 am


globaldisciples

April 16, 2018 at 8:59 am

There is no place for me to put the support license key for out updates. I am using the plugin on a multisite but it is only active on one site. The plugin says “For EE4+ users, please go to the Your Organization Settings page. You can locate your Support License Key from your account on the Event Espresso website.” When I go to the Org Settings Page there is no place for the key….


Josh

  • Support Staff

April 16, 2018 at 9:34 am

Hi there,

With a multisite site the field will only display on the main site’s General Settings page. The field will not display on any of the additional sites.


globaldisciples

April 16, 2018 at 11:05 am

The plugin is not active on the main site. Do I need to activate it there? (I would rather not)


Josh

  • Support Staff

April 16, 2018 at 11:12 am

The main site is the only place to activate the support license. This means your options are:

1) Don’t activate the support key (which means you’ll need to manually update the plugin because 1-click updates will not be available)

or

2) Activate Event Espresso on the main site where you’ll be able to activate the support license key. Once the support license key is activated you’ll be able to do the 1-click updates from the Network > Plugins page.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 1 week, 1 day ago ago

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