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Andy Buck
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March 5, 2020 at 11:40 pm
Hi Support,
Good day!
During checkout, the payment was successful but the pdf receipt was not generated when you click the View Full Order Receipt button.
Please try this event https://trauma.p2l.site/events/etm-course-may-15th-17th-2020-melbourne/
After successfully processing the order, there’s a blue button that should generate a PDF receipt, but it’s not working.
Can you please advise?
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Tony
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March 6, 2020 at 5:27 am
Hi there,
You don’t have an offline payment method for me to finalize a registration on your event, can you link me to the thank you page for a test registration so I can take a look?
If you go to Event Espresso -> Messages -> Receipt -> Edit Purchaser
Can you see content in the template or is it empty?
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Andy Buck
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March 8, 2020 at 5:41 pm
Here’s the thank you page after I successfully submitted the payment.
https://trauma.p2l.site/thank-you/?e_reg_url_link=1-bd34f84bc7ebc87f832e198e1e7956a1
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Andy Buck
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March 8, 2020 at 5:54 pm
Use credit card payment method, this is currently on debug mode and the credit card details used for testing is 4111 1111 1111 1111, use any expiry date and CVC.
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Tony
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March 9, 2020 at 4:38 am
If you go to Event Espresso -> Messages -> Receipt -> Edit Purchaser
Can you see content in the template or is it empty?
If it’s empty, click the ‘Reset Templates’ button on that same page.
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