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richard sandilands
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November 16, 2016 at 5:12 pm
At a particular time yesterday, all messages out of Event Espresso stopped being sent. There’s nothing queued up.
I can’t think of why messaging just stopped being sent or how to troubleshoot this.
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richard sandilands
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November 16, 2016 at 5:23 pm
OK it seems that all default message templates have disappeared! See attached screenshot.
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Josh
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November 16, 2016 at 5:40 pm
You can go to the Settings tab and reactivate the message types.
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richard sandilands
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November 16, 2016 at 5:46 pm
Thanks Josh, I just realised that they had been toggled off, for email, html and pdf. Not sure why that happened?
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Tony
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November 17, 2016 at 10:42 am
Hi Richard,
We’ve not had any reports of messages being disabled so I’m not sure what would happen.
Do you have access to the server error logs? If so check to see if any errors have been thrown by Event Espresso within those.
Have you updated or installed any new plugins at the same time that this happened?
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