Support

Home Forums Event Espresso Premium No lock icon in address bar

No lock icon in address bar

Posted: November 9, 2012 at 12:38 pm


Carina Hume

November 9, 2012 at 12:38 pm

We’re using SSL on our site but the lock icon doesn’t display in the address bar in any browser. Any idea what might cause this?


Josh

  • Support Staff

November 9, 2012 at 12:41 pm

Have you checked with your SSL certificate provider?


Carina Hume

November 9, 2012 at 1:10 pm

Yes, they said everything is in place. The strange thing is that the lock icon used to show up but now doesn’t.


Carina Hume

November 12, 2012 at 9:11 am

Now users who run on Explorer are getting the following error message:

Security warning: contains contents that will not be delivered using a secured HTTPS connection which could compromise security of the entire webpage.

Any suggestions?


Josh

  • Support Staff

November 12, 2012 at 11:27 am

Hi Carina,

Are you using a plugin to force SSL on specific pages, or are you trying to to force SSL across the entire site? In either case, which method is being used to do this?

In some cases, I’ve seen it where the theme is hardcoding links to assets (like images and JavaScript files) instead of using home_url.


Carina Hume

November 12, 2012 at 11:46 am

Initially I setup SSL for the whole site and everything worked fine. Then it stopped working so I started using the plugin from EE to force SSL on certain pages. Forcing SSL on the whole site with the plugin didn’t work. With the plugin it appears that the pages being told to use SSL are using SSL. We need to have SSL across the whole site or at least have the lock icon appear. We have a lot of older users and the lock icon is how they identify the site/page as secure.


Josh

  • Support Staff

November 13, 2012 at 2:50 pm

Hi Carina,

So when you initially set up SSL across the entire site, what stopped working? Have you tried other alternatives to Force SSL on the site?

The support post ‘No lock icon in address bar’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso