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No Invoice?

Posted: February 9, 2018 at 1:36 am


February 9, 2018 at 1:36 am

Hello everybody ,

Juste a simple question:

Why in some case there is no invoice generated?

You can see an example in the next picture:’écran-2018-02-09-à-09.29.33.png


  • Support Staff

February 9, 2018 at 3:25 am

Hi there,

The invoice will only show for the primary registrant –

So that registrant is from a group, where the user selected 2 tickets and that is the second registrant in the ground.

Here is a screenshot from one of my test sites –

Note the * and 1/2 meaning the registration with the invoice attached is the primrary registrant.


February 9, 2018 at 3:58 am

Oh yes…

I understand now better.

Thanks a lot.


  • Support Staff

February 9, 2018 at 4:12 am

You’re most welcome.

Any further questions just let us know.

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Updated by  Tony 1 week, 3 days ago ago

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