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Keith Saunders
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August 8, 2024 at 9:48 am
I have an event setup and payment is by bank transfer or cash.
When ticket purchase has been made both admin and customer receives an email correctly.
When I set the payment has been made both admin and customer get an email confirm “Event Payment Details”
HOWEVER no “Ticket Notice” with the URL to print the tickets is email’ed to the customer.
In the transaction section I can click the button marked “Display Ticket for Registration” which shows the tickets.
Why is the customer not receiving the email with the link to print their tickets?
Regards
Keith Saunders
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Sam
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August 8, 2024 at 11:34 am
Hi Keith,
Can you please make sure you have activated the “Printable Tickets” addon and both the “Ticket” and “Ticket Notice” templates are active?
https://tinyurl.com/25tp3n69
Then at the time of Applying payment from the back-end by admin, please make sure to check “Registration Messages” to get the ticket notice message.
https://tinyurl.com/29eye4us
If all the above are okay and still facing the issue, can you please confirm if the Ticket notice are generated under EE > Messages?
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Keith Saunders
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August 8, 2024 at 12:14 pm
Sam,
Thank you for your feedback..
I can confirm that I have Event Espresso – Ticketing (EE 4+) Version 1.0.11. plugin installed.
I can confirm that both the “Ticket” and “Ticket Notice” templates are active.
Question: Both are using “Custom Templates” Do the Global templates have to be disabled?
I can confirm that Ticket notice messages are NOT generated under EE > Messages
OK, the problem was “Registration Messages” not checked when applying payment from the back-end.
Is there a way of having it always checked by default because I would always want tickets URL sent to customers if they have paid?
Keith..
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Tony
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August 8, 2024 at 12:42 pm
Question: Both are using “Custom Templates” Do the Global templates have to be disabled?
No, you can leave those active. Custom messages within EE are basically a way to assign message per event so they both work together (an event will either be assigned to the global template, or a custom template).
Global templates are your ‘default’ templates used by all events, custom templates allow you to set different templates on specific events.
OK, the problem was “Registration Messages” not checked when applying payment from the back-end.
Is there a way of having it always checked by default because I would always want tickets URL sent to customers if they have paid?
Not through EE itself, but a little custom JS can do it:
https://gist.github.com/Pebblo/90fdd18e008630c0b308b536485bb8c8
Add that to a custom functions plugin:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
Then hard refresh the transactions page, when you click to apply a payment the modal should now have that option pre-checked.
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