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No 'Create Custom' Button for 'Registration Approved'

Posted: October 19, 2017 at 8:05 am


October 19, 2017 at 8:05 am

I have just purchased the ‘caffeinated’ version of Event Espresso in order to write custom emails for each individual event, having checked the forum previously to make sure this was possible. For some reason there is a ‘Create Custom’ button next to every other email except that one, which is obviously the only one I need. Can anyone help? Thanks!


  • Support Staff

October 19, 2017 at 9:09 am

Hi there,

I’m assuming you mean within the ‘Notifications’ section of the event editor? Like this –

If so can you go to: Event Espresso -> Messages -> Default Message Templates (tab) -> Registration Approved.

Click either the Registrant or Event Admin link to edit the template.

In the sidebar on the right just above the save button, is the ‘Override all custom’ checkbox checked?

If so, uncheck it and save.

Now refresh the event editor and it should show a create custom button for that template.

If that’s not the right section can you add a screenshot showing the location please?


October 29, 2017 at 7:50 am

Hi Tony,

Yes, that fixed it! Thanks so much for your assistance.


  • Support Staff

October 30, 2017 at 3:02 am

You’re most welcome 🙂

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Status: closed

Updated by  Tony 2 years, 11 months ago ago

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