Support

August 28, 2023 at 8:35 am

Hi there,

Primary issue 1:
I do not want registrants to see how many tickets have been sold. I had been able in the past to hide that info, but I can’t find that setting (if it was a simple setting and not a customization.) I have to admit I’ve slept since the original issue arose years ago.

Go to Event Espresso -> Events -> Templates (tab along the top of the table)

Scroll down to ‘Ticket Selector Template Settings’ and set ‘Show Ticket Sale Info?’ to No, then save.

Does that remove the section you are referring to?

Primary issue 2:
I may be over thinking, but the convention for 2024 begins Friday Aug 30 and completes on Monday Sep 2. 4 ticket levels are sold that give all access to all days. Do I have to create multiple days or can I just enter the start/end date and assign all 4 tickets?

It depends what you want to do with the tickets, you mentioned that you want them to have access to all days and if so, either can work.

A single Datetime with the start date set as Friday Aug 30 and End date as Sept 2nd will work BUT… to some it will look like 1 single long event across all of those days starting at say 9am on Friday and ending Monday Sep 2nd at 5pm. Meaning your registrants don’t see that it opens 9-5 on each of those days which may or may not be an issue for you.

If you want it to show as separate days you need an individual datetime for each date and the tickets assigned to them all.

August 28, 2023 at 9:19 am

Awesome, did #2 above help?

I can set up an example even to show you the different if needed.