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New mail template

Posted: February 23, 2021 at 2:15 am


February 23, 2021 at 2:15 am

I would like to add a different email template depending on the category of the event.
I saw that we could create new personalized messages and choose them in the comments section, at the bottom of the events page. So I created a test event and chose my personalized email which should be sent when a user pays for the registration.
I entered a payment on my test registration, but I received the usual template, not the one I just created …
Can you tell me more?
Thank you.


  • Support Staff

February 23, 2021 at 4:37 am

Hi Peggy,

Which message type did you customize? Registration Approved or another?

Each message type has multiple ‘contexts’, so which context did you edit?

See here:

If you can add a screenshot of the template you are editing I can tell you from that if preferred:


February 24, 2021 at 7:22 am


Thanks but your tutorial does not match. I know how to modify the messages sent to the administrator of the event and those sent to the primary owner (the registrant).

What I wanted to do is have 2 different models for “PAYMENT RECEIVED” intended for the main holders (registered). Sending either template would fit two categories of events: whether they signed up for an annual training course or whether they signed up for a daytime course.



  • Support Staff

February 24, 2021 at 7:41 am

Ok, so you have a custom ‘Payment Recieved’ message type template.

You have selected the custom message template for the Payment Recieved message type in the Notifications section of the event, like so:

Yet when the user pays they receive the default Payment Received message template with the subject ‘Event Payment Details’ along with the Registration Approved email?

Which payment method are you using to test this?

Can you link me to the event you are testing this on so I can take a look?


February 24, 2021 at 7:51 am

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  • Support Staff

February 24, 2021 at 8:47 am

That event only has the ‘Bank’ payment method active, so your manually adding a payment onto the transaction through the admin?

Can you add a screenshot of the message template you’ve edited and the message you receive please?

I’ve tested the above and can confirm that if a custom template on the Payment received message type is set, is triggered for front and admin payments. So I’d like to confirm exactly what you see.


February 24, 2021 at 9:14 am

Ok, I just realized my mistake … I forgot to put the recipient on primary holder instead of the event administrator in the new template …
Everything looks ok!
Thank you for your answers ๐Ÿ™‚


  • Support Staff

February 24, 2021 at 9:28 am

Glad you found it, that’s the contexts I mentioned earlier and it’s usually the issue ๐Ÿ™‚

Any further problems just let me know.

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