Support

Home Forums Event Espresso Premium New issue: all registrations ask for promo code

New issue: all registrations ask for promo code

Posted: July 31, 2017 at 2:45 pm


Florian Werner

July 31, 2017 at 2:45 pm

Hi – we have noticed that since last Friday each checkout asks for a promo code to complete the registration, and without it the registration cannot be completed. We have not created any promotion lately so we really don’t know what is happening.

Please help ASAP as since friday ALL ticket registrations are marked incomplete and we are losing business…

Thanks


Josh

  • Support Staff

July 31, 2017 at 3:16 pm

Hi Florian,

What exactly happens if you leave the Promotion code field blank? Is there a specific error message?


Tony

  • Support Staff

July 31, 2017 at 4:03 pm

Hi there,

I checked on your site and whilst there is an option to add a promo code the user can click to pay using the ‘Pay Now’ button at the bottom – http://take.ms/YFT4A

EE does not require a Promotion code is entered to complete the registration, but it does require a promo code is entered into the field if click to submit a promo code.

We have not created any promotion lately so we really don’t know what is happening.

Have you created a promotion code that applies to ‘all scope items’ (all events in this case)?


Florian Werner

August 1, 2017 at 6:53 am

Hi there. After checking with our WP maintenance team this happened after they upgraded the site to the latest versions of EE4 addons, including the Promotions one, last Friday.

It seems something changed in the css so that the Pay Now Div was “hidden”, as well as adding too much blank space between the promotion section and Pay Now.

(My guy has manually fixed it now, so that’s why Tony you saw that it worked).

Please check the latest update versions of the addons to see if something needs to be corrected there.

Btw we use the Divi wp theme.
Thx


Josh

  • Support Staff

August 1, 2017 at 7:01 am

There was a change in the recent version of EE4 core where the html division that wraps the credit card payment form had a mismatched closing tag. Your site’s custom CSS was likely hiding the entire division, when instead it should have specifically targeted only the part they wanted to hide.

The support post ‘New issue: all registrations ask for promo code’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 years, 6 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!