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mike
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April 25, 2016 at 11:58 am
When someone registers to an event on my website, the previous entry is overwritten by the new registration. I just purchased a new version of EE because my old one was expired.
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Josh
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April 25, 2016 at 12:05 pm
Hi Mike,
Are you referring to the Contact record or something else?
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mike
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April 25, 2016 at 12:08 pm
The attendees records.
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mike
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April 25, 2016 at 12:20 pm
Hello? Please note – this is an urgent matter that needs to be fixed asap. Thanks.
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Josh
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April 25, 2016 at 12:25 pm
Hi Mike,
So is the prior attendee record gone or is it the same record (ID) and it’s attached to a new event? Which version of Event Espresso is installed right now?
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mike
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April 25, 2016 at 12:36 pm
The prior record is gone! As I said the new record over writes it I.E. the new registrations are REPLACING the last entry.
I am running EE3. I think I might have accidentally purchased an EE4 license because my support licence key is not working is they a way to switch my new licence to EE3? But the more CRITICAL matter right now is that new registrations are replacing the last entry.
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mike
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April 25, 2016 at 12:43 pm
You might not understand… The entire record is not gone, just the entry within the record. So if I go into the excel sheet, the previous entry has been replaced by the new entry.
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Josh
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April 25, 2016 at 12:45 pm
Do you have a caching mechanism set up on that site Mike? Do you intend on filling out the redeem a support token form that’s linked on your account page?
I’ll make a note for someone on the sales team to contact you about switching licenses.
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mike
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April 25, 2016 at 1:04 pm
I do not know about a caching mechanism. All I know is that it used to work and now it has this MAJOR issue. I am filling out a form to allow you access to my website right now. I will let you know when it has been submitted. When you are in my account can you see if you can get the license key to work?
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mike
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April 25, 2016 at 1:11 pm
Okay. I filled out a form. You should be able to access the website. Let me know if you have any questions. Please fix the issue ASAP.
Thanks Josh.
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Lorenzo Orlando Caum
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April 26, 2016 at 4:22 am
Hello,
We resolved this issue yesterday evening. If you notice anything else, then feel free to reply to Seth’s email.
Thanks
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Lorenzo
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