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New datetimes and tickets procedures

Posted: September 19, 2023 at 1:08 pm


September 19, 2023 at 1:08 pm

I just had to add some new classes to my site and am still confused by the procedure for adding datetimes and tickets. From what I can tell, I can’t create a datetime without a ticket. So I have to create a ticket first, but I can’t complete creating a ticket without assigning it a datetime, of which there aren’t any. So I have to select the dummy datetime, then go back and change everything after I’ve created the real datetime. This seems really convoluted, with too many opportunities for error. Is this still the way it’s supposed to work? The support documents haven’t been updated, so I don’t know.


  • Support Staff

September 19, 2023 at 7:24 pm


1. First you have to create Event.

2. Update all descriptions and information. Update the Event Date(datetime)

3. Update/add new Ticket

We have video here, but it is using the legacy editor.
I’ll get back to you and look if we have the advance editor version of creating event.

Note, you can add as many ticket as you want, as long as it is connected to a specific event date(datetime)



September 20, 2023 at 2:54 pm

My events are already created. When I tried to add a new datetime it wouldn’t let me save it without a ticket.

I would like a video using the advanced editor version please. Just adding the datetime and the tickets when there are none existing. My events are already created.


  • Support Staff

September 20, 2023 at 8:37 pm

What I Normally do is create a datetime, assign it temporary to event, then after you created ticket specifically for that datetime, change its setup.

Check this video.


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