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ranchosouth
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March 30, 2015 at 4:56 pm
I had this topic before. Since that one states resolved, I start it again.
As of those suggestions, a negative refund will adjust the invoice amount, and if we un-mark the send related message it will not send a copy to the client. I trusted this message from Lorenzo. Unfortunately my client did get a copy. So I tested it, and yes, even though that button is un-marked, messages are sent out. And as another person noted, it does look really disturbing to a client to get a refund message which is not a refund.Could there not be another ‘refund’ option which triggers another email message, if at all. Or can I actually stop sending these emails.
Is there something I miss?
R
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Dean
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March 31, 2015 at 3:19 am
Hi,
The “Send related messasges” check box only applies to additional attendees. As it states below the box “By default a payment message is sent to the primary registrant after submitting this form”.
I’ll add a feature request to see if we can expand on this to make it clearer and more functional.
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ranchosouth
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March 31, 2015 at 9:48 am
Hi Dean, thanks for answering.
Since this is the only way right now to adjust invoices, it would be helpful to be able to do this without sending the client a confusing email. Even better would be to simply be able to add another item to the invoice. Negative refund is only a temp solution for me.
Thanks for adding a feature request.
Best,R
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Dean
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April 1, 2015 at 5:53 am
You’re welcome. Hopefully this is something the developers will run with but I can’t make any guarantees on it.
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